Service Clerk

Description

Bailey is seeking a detail-oriented and customer-focused Service Clerk to join our team! This role is responsible for providing exceptional administrative support and maintaining efficient operations within the department. The Service Clerk will serve as a key liaison between customers, technicians, and the parts department to ensure seamless communication and timely resolution of service requests. The person in this role must be responsible, friendly, and capable of juggling various tasks throughout the day. The Service Clerk will report to the branch Service Manager and interact with both internal and external customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Maintain proactive communication with customers throughout the service process, ensuring satisfaction and clarity.
• Submit warranty claims, monitor their progress, and ensure completion within set timelines.
• Manage recall notices through Tracs and Crown systems, maintaining accuracy and compliance.
• Respond promptly to service request emails and phone calls, addressing inquiries with professionalism.
• Dispatch technicians based on customer needs, prioritizing efficiency and customer satisfaction.
• Coordinate with technicians on ordered parts to streamline service orders and minimize delays.
• Collaborate closely with the parts department to ensure accurate and timely parts availability.
• Perform additional administrative and service department tasks as assigned.

What we offer:

• Competitive pay.
• Comprehensive benefits.
• Multiple health plans including one plan with 100% employer paid premiums.
• Generous 401K matching.
• 100% Employer paid short and long term disability.
• Industry-leading time off plan with new employees earning 3 weeks of PTO per year and eligible for up to 5 additional sick days.
• A family owned and operated business that prioritizes the needs of our employees and customers.
• The ability to grow your career with us through substantial training opportunities for all team members. Training includes both OEM training with our manufacturers and proprietary training developed internally through Bailey University.

Requirements

JOB REQUISITES:

The individual in this position should be proactive, motivated, strategic, personable, goal-oriented, reliable, collaborative, ethical, able to adapt to the forces around them—customers, suppliers, department employees, co-workers, and manufacturer’s employees. A successful candidate should embrace and exhibit our Guiding Values:

• We focus on our customers’ success
• We operate as a team
• We do the right thing
• We look to the future
• We believe in the importance, and in the power, of diversity
• We are stewards of the environment

Education/Training/Experience:

• High School diploma or equivalent

Skills, Knowledge, and Abilities:

• Strong communication skills.
• Proficient computer skills - including Word, Excel, Outlook, etc.
• Experience in telecommunications preferred, but not required.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Proficiency in customer service and administrative support.
• Familiarity with Tracs and Crown systems is a plus.
• Ability to work collaboratively in a fast-paced environment.

Bailey is a drug free, harassment free workplace. All candidates must pass a drug screen and an extensive background check. Bailey is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected under local, state or federal laws. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.