What are the responsibilities and job description for the Insurance Customer Service Rep position at Bailey Insurance Agency?

Job Description

Join the Bailey Insurance Agency as an Insurance Customer Service Rep, where your passion for helping customers find the best insurance solutions is valued. Located in the picturesque town of Macungie, Pennsylvania, our agency prides itself on fostering a positive and inviting environment for both employees and clients alike. As a full-time, on-site position, this role provides you with the opportunity to interact face-to-face with our team and clients, ensuring a personalized and engaging experience. We are seeking an enthusiastic individual who thrives on resolving customer inquiries and building long-lasting relationships. At Bailey Insurance Agency, you'll be part of a supportive team that encourages growth and celebrates success. If you enjoy making a difference in people's lives by providing exceptional customer service, we welcome you to apply and join our dedicated team!

Base salary $35,000 for inexperienced applicants and $45,000 for experienced applicants.

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Work from Home

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Retirement Plan

Career Growth Opportunities

Mon-Fri Schedule

Responsibilities

Customer Interaction : Serve as the primary contact for clients, responding to their inquiries and concerns with professionalism and care.
Policy Assistance : Assist clients in understanding their insurance policies, helping them navigate terms, conditions, and coverage details.
Claims Support : Guide clients through the claims process, ensuring they have a smooth and hassle-free experience.
Cross-Department Collaboration : Work closely with other team members to resolve client issues and improve service delivery.
Feedback Collection : Gather customer feedback and share insights with the management team to help enhance service levels.
Document Management : Maintain accurate records of client interactions, updates to policies, and any changes in client information.

Requirements

Communication Skills : Excellent verbal and written communication abilities, with keen attention to detail.

Customer Focus : Strong customer-oriented mindset with a genuine desire to help and support clients.

Problem-Solving : Ability to quickly and efficiently resolve issues or concerns from customers.

Adaptability : Capable of working in a dynamic environment and handling a variety of tasks.

Interpersonal Skills : Strong ability to build and maintain relationships with clients and colleagues.

Salary : $35,000 - $45,000

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Insurance Customer Service Rep

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