What are the responsibilities and job description for the Full-time Floor Leader - Kitsilano position at Bailey Nelson?
As a Bailey Nelson Floor Leader, you are an integral part of the leadership team who assists in maximizing store sales through delivering an amazing guest experience with exceptional product knowledge.
Duties & Responsibilities:
Floor Leadership:
- Supports the development of the team by inspiring, motivating and modelling exceptional performance through our BN values.
- Supports store leadership in hiring, induction, and succession planning.
- Supports leadership team in creating a goal-oriented environment, addressing roadblocks for the team.
Customer Journey /Experience:
- Provide excellent retail customer service with a focus on in-store experience and issue resolution, prioritizing customer experience over tasks.
- Assist customers in finding suitable frames and address their vision needs.
- Develop and apply optical skills, continuously enhancing knowledge.
- Work closely with optometrists to understand and fulfil optical requirements.
- Educate customers on product quality, features, and benefits supporting their vision needs.
- Ensure positive and memorable customer experiences throughout the journey.
- Coaches and provides feedback to team members for continuous improvement.
Store Operations:
- Open and close the store, maintaining organization, merchandising, and cleanliness, taking accountability for presentation.
- Drives community events and grassroots marketing.
- Proficient in various store systems and trains team members on usage.
- Assist in reconciling third-party payments and execute actions from newsletters.
- Collaborate as a team player with the retail team and optometrist.
- Drive performance by understanding and working towards in-store targets and KPIs.
Clinical and Professional Standards:
- Check in and pre-test patients when required.
- Promote the importance of annual eye exams and make recommendations based on prescriptions.
- Support remote testing operations for customers & online doctor.
- Actively improves personal optical knowledge.
- Strong understanding of the contact lens customer journey and pre-tests patients.
Training & People Development:
- Participate in team training and development events for personal and professional growth.
- Ensure optical skills & knowledge development by completing the Beginner, Intermediate and Advanced optical skills programs.
- Partners with new stylists as a buddy during onboarding.
Product:
- Stays updated on new product launches and provides feedback to the management team.
- Possess solid product knowledge, including frames, accessories, contact lenses, and lens types.
- Support store inventory counts and maintain organized backstock.
- Follow planograms for proper store merchandising and stay updated on new product launches.
Skills, Attributes and Experience Required:
- You have at least 2 years experience in retail or customer service role with increasing responsibility.
- You have strong organisation and time management skills in a retail environment.
- You have good computer literacy.
- You embrace individuality by being honest and helping people find their look.
- You are always brimming with enthusiasm and positive energy.
- You have good analytical and problem solving skills.
- You are a quick learner and have a basic understanding of optics.
- You are a strong team player and have a “unite the business” approach to all given tasks.
- You use your own initiative with projects and ideas for marketing, efficiency and process improvements.
- You have excellent communication skills.
- You are flexible and adaptable with your customer’s needs.
- You embrace individuality by being honest and helping people find their look.
- You always respect different ideas, opinions and personalities.
Ready to take the next step and build the career you want? It starts here...send in your resume now!
Salary : $20
