What are the responsibilities and job description for the Special Project Manager position at Bailey s Consolidated?
Job Description
Job Description
We are seeking a dedicated and detail-oriented Special Project Manager to join our team. The ideal candidate will have a strong understanding of the following job responsibilities :
Management :
Develop and oversee the in-house installation team, ensuring efficiency and high-quality workmanship.
Create and implement processes for team training, safety, and operational procedures.
Manage project timelines, budgets, and resources to ensure successful execution.
Work closely with the sales and operations teams to coordinate installations and resolve logistical challenges.
Customer Satisfaction :
Working with the sales department, act as the primary point of contact for installation projects, ensuring client expectations are met or exceeded.
Oversee quality control and ensure installations are completed to company standards.
Handle customer concerns and problem-solve issues that arise during installations.
Conduct follow-ups with clients to ensure satisfaction and identify areas for improvement.
Leadership & Communication :
Train and mentor installation team members to enhance their skills and professionalism.
Foster a positive, team-oriented work culture that prioritizes efficiency and customer service.
Communicate effectively with clients, vendors, and internal departments to ensure smooth project execution while remaining in budget.
Provide regular progress updates to management and sales teams regarding ongoing installations.
Inside Sales & Quoting :
Assist and train the sales team on quoting installation projects, ensuring accurate pricing and timelines.
Meet with clients to assess commercial projects and provide estimates.
Develop and maintain relationships with clients to support business growth.
Work with the sales team to identify new opportunities for services.
Qualifications & Requirements :
Two Years in project management, installation, or related field work.
Strong leadership and team-building skills
Experience with transportation, logistics, or warehousing preferred.
Excellent customer service and problem-solving abilities.
Strong communication and interpersonal skills.
Ability to manage multiple projects and deadlines.
Experience with quoting and inside sales is a plus.
Excellent organizational and customer service skills with impeccable follow-up.
Ability to work independently with little supervision, strong work ethic.
Ability to resolve problems.
Excellent understanding of the organization’s goals and objectives.
Exceptional written and oral communication skills.
Outstanding listening and interpersonal skills.
Ability to communicate ideas clearly and in direct interest of prospect.
Highly self-motivated and directed.
Keen attention to detail.
Able to prioritize and execute tasks in a high-pressure environment.
Enthusiastic team player and relationship builder.
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