What are the responsibilities and job description for the Customer Service Representative position at Bailey's Furniture?
Job Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
Duties:
- Handle inbound customer inquiries via phone, email, and chat
- Make outbound calls to follow up on customer issues or provide additional information
- Communicate effectively with customers to resolve inquiries and complaints
- Analyze customer needs and recommend products or services
- Perform data entry to update customer records accurately
- Maintain a high level of professionalism and phone etiquette at all times
- Assist in sales activities by promoting products or services to customers
Qualifications:
- Previous experience in customer service is preferred
- Proficiency in English; bilingual in Spanish is a plus
- Strong communication skills, both verbal and written
- Excellent data entry skills with attention to detail
- Ability to analyze information and problem-solve effectively
- Familiarity with phone etiquette and handling customer inquiries
Joining our team as a Customer Service Representative offers the opportunity for career growth, competitive pay, and a supportive work environment. If you possess the necessary qualifications and skills, we encourage you to apply for this exciting position.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
Shift:
- 8 hour shift
Ability to Commute:
- Anchorage, AK 99518 (Required)
Ability to Relocate:
- Anchorage, AK 99518: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $21