What are the responsibilities and job description for the Customer Solutions Coordinator position at Bailey?
As a Customer Solutions Coordinator, you'll be responsible for delivering exceptional customer experiences and driving the success of our Tullahoma branch.
You'll manage a team of technicians, ensure excellent customer service, and contribute to the overall success of our branch.
We offer competitive pay, comprehensive benefits, and opportunities for growth through substantial training programs.
Key responsibilities include:
- Managing a team of technicians, including HR-related tasks such as annual reviews and disciplinary notes.
- Hiring, onboarding, and developing assigned technicians.
- Training technicians and assisting them with troubleshooting.
- Communicating important messages to technicians at the branch.
- Facilitating dispatch and technician flow through the branch.
Required Skills and Qualifications:
- Strong mechanical skills and ability to adapt to changing circumstances.
- Excellent communication and problem-solving abilities.
- Ability to work independently with minimal supervision.
