What are the responsibilities and job description for the Field Service Manager position at Bailey?
Bailey is hiring a Field Service Manager to join our Nashville location!
The Field Service Manager is responsible for hiring, training, developing, and managing technicians, as well as ensuring smooth branch operations and excellent customer service. Additional responsibilities may include building and fleet maintenance, among other branch duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manage branch technicians, including HR related responsibilities such as annual reviews, disciplinary notes, etc.
- Responsible for hiring, onboarding, and overall development of assigned technicians.
- Train branch technicians and assist technicians with troubleshooting.
- Communicate HR, Safety, and other messages to assigned technicians at the branch.
- Facilitate dispatch and technician flow through the branch.
- Maintain excellent customer relations, resolve customer complaints, and improve customer retention. Maintain direct contact with current and prospective customers.
- Monitor and ensure proper maintenance of the building, rental fleet, and vehicle fleet, as assigned by the Service Manager.
- Prepare customer service repair quotes, presentations, cost reports, etc.
- Monitor and evaluate the pricing, profitability, and effectiveness of customer maintenance contracts, preventative maintenance programs, etc.
- Ensure technicians follow all safety guidelines.
- Serve as backup and assistant to the Service Manager for other duties as required.
- Handle other duties and special projects as assigned.
What we offer:
- Competitive pay.
- Comprehensive benefits.
- Multiple health plans including one plan with 100% employer paid premiums.
- Generous 401K matching.
- 100% Employer paid short and long term disability.
- Industry-leading time off plan with new employees earning 3 weeks of PTO per year and eligible for up to 5 additional sick days.
- A family owned and operated business that prioritizes the needs of our employees and customers.
- The ability to grow your career with us through substantial training opportunities for all team members. Training includes both OEM training with our manufacturers and proprietary training developed internally through Bailey University.
JOB REQUISITES:
The individual in this position should be personable, a problem solver, reliable, ethical, intelligent, and able to adapt to the forces around them—customers, suppliers, co-workers, and other vendors.
Education/Training/Experience:
- A technical school certificate or equivalent experience in mechanical repairs
- 5 years of technician experience
- 2-3 years of managerial experience preferred
Skills, Knowledge, and Abilities:
- Strong mechanical skills
- Strong computer skills
- Great communication skills
- Good, safe work habits
- Strong diagnostic and repair skills
- Able to work with minimal or no supervision in the field
License(s) or Certification(s) Required:
- Valid Driver's License
- Forklift Certification
