Service Clerk

Job Description

Job Description

Description :

Bailey is seeking a detail-oriented and customer-focused Service Clerk to join our team! This role is responsible for providing exceptional administrative support and maintaining efficient operations within the department. The Service Clerk will serve as a key liaison between customers, technicians, and the parts department to ensure seamless communication and timely resolution of service requests. The person in this role must be responsible, friendly, and capable of juggling various tasks throughout the day. The Service Clerk will report to the branch Service Manager and interact with both internal and external customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Maintain proactive communication with customers throughout the service process, ensuring satisfaction and clarity.
• Submit warranty claims, monitor their progress, and ensure completion within set timelines.
• Manage recall notices through Tracs and Crown systems, maintaining accuracy and compliance.
• Respond promptly to service request emails and phone calls, addressing inquiries with professionalism.
• Dispatch technicians based on customer needs, prioritizing efficiency and customer satisfaction.
• Coordinate with technicians on ordered parts to streamline service orders and minimize delays.
• Collaborate closely with the parts department to ensure accurate and timely parts availability.
• Perform additional administrative and service department tasks as assigned.

What we offer :

Requirements : JOB REQUISITES :

The individual in this position should be proactive, motivated, strategic, personable, goal-oriented, reliable, collaborative, ethical, able to adapt to the forces around them—customers, suppliers, department employees, co-workers, and manufacturer’s employees. A successful candidate should embrace and exhibit our Guiding Values :

Education / Training / Experience :

Skills, Knowledge, and Abilities :

Bailey is a drug free, harassment free workplace. All candidates must pass a drug screen and an extensive background check. Bailey is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected under local, state or federal laws. Those applicants requiring reasonable accommodation to the application and / or interview process should notify a representative of the Human Resources Department.