What are the responsibilities and job description for the Heavy Duty Parts Representative position at Bains Towing & Recovery, LLC?
About us
Bains Towing & Recovery, LLC is a heavy duty towing company based out of California. We are currently operating in 4 different states. We are growing daily. Our company's goal is to provide personalized fair service to our customers all while maintaining our reputation of efficient and streamlined towing.
Job Summary
The Heavy Duty Parts Representative role primarily provides essential support to customers and service technicians by assisting with parts orders. This position requires strong customer service skills, a sold understanding of heavy duty truck parts, and the ability to handle administrative tasks effectively.
Responsibilities
- Assisting customers with selecting heavy-duty truck parts in a friendly, professional, and efficient manner
- Informing customers of companion parts requirements, sales promotions, and full product line
- Providing price quotes and invoicing details
- Providing high-level customer service, including to coworkers
- Pulling and filling orders from stock
- Locating out-of-stock parts from outside sources and submitting emergency orders, when necessary
- Following-up on back-ordered parts
- Assisting Outside Sales Representatives with their order needs
- Receiving payment from customers or obtaining credit authorization accurately
- Ensuring that charge sales are signed by the customer
- Ensuring that customers receive an invoice copy
- Issuing credit for returned parts
- Assisting with core returns and warehouse backstock needs
- Keeping organized records of all sales, credit, and refund invoices
- Keeping workspace clean and organized
- Keeping current on new and existing truck parts product knowledge
- Maintaining a professional appearance
- Additional duties and tasks as assigned
Qualifications
- Strong parts and/or equipment knowledge
- Excellent understanding of mathematics for pricing, discounting, and sales principles
- Excellent communication and customer-relation abilities
- Strong computer skills and systems knowledge
- Valid drivers license and meets company insurability requirements
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job.
Job Type: Full-time
Pay: $4,000.00 - $5,000.00 per month
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Paid time off
- Paid training
- Wellness program
Schedule:
- 8 hour shift
- On call
Work Location: In person
Salary : $4,000 - $5,000