What are the responsibilities and job description for the Customer Service/Inside Sales position at Baird Foundation Repair?
At Baird, we work as a team and feel like a family. Our mission is simple: to restore value, one home at a time. By continually redefining the construction industry, we believe we provide our customers – and our employees – with a remarkable experience. We want our employees to know they are our most valuable commodity and will experience success in a way they never imagined for themselves.
BENEFITS: WHAT WE OFFER
- $0 deductible and copay medical insurance
- Dental, vision, shortterm disability, and life insurance
- Flexible spending account
- 401(K) Retirement Savings up to a 5% match
- 9 Paid Holidays
- Weekly PTO accrual
- Per diem for overnight travel
- On the job training
- Our work is yearround—no seasonal layoffs
- San Antonio Best Place to Work and Top Workplace 3 years in a row
POSITION SUMMARY
The Inside Salesperson follows up on sales proposals written by the sales representatives and service technicians with two purposes—quality assurance and closure of the sale—and provides tactical support to other departments as needed. This position is non-exempt under the FLSA and reports to the Sales Manager.
ESSENTIAL JOB FUNCTIONS
Follows up with homeowners by telephone and electronic communications for the purposes of ensuring quality and selling previously unsold proposals.
Helps to save previously sold jobs when homeowners request to cancel an installation.
Responds promptly to homeowner requests for follow up and cancellations.
Meets or exceeds sales goals and other key performance indicators.
Keeps homeowner files updated, complete, and accurate.
Performs a variety of administrative tasks to support the customer care, sales, and service teams, including scheduling leads and Annual Maintenances.
Provides remarkable customer experiences.
POSITION REQUIREMENTS
Knowledge of customer service and/or sales principles and practices.
Skill in operating a personal computer and programs.
Ability to understand, speak, read, and write in English.
Ability to detect/recognize information in written materials and on computer screen 75-100% of time.
Ability to perform accurate data entry.
High school diploma or GED preferred and 1 years of experience in sales, customer service, or related field OR a combination of education and experience that illustrates a proven track record in this field.
Ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects, maintaining a stationary position most of the time.
