What are the responsibilities and job description for the Junior IT Network / Cloud Engineer position at Baird & Warner?
About Baird & Warner Real Estate
Over the last decade, Baird & Warner was named a Chicago Tribune Top Workplace eight times in a row. But we didn’t get there by accident — behind every great company is a culture created by the professionals who work there. Throughout our rich history, one thing has remained true : we believe that when you give people the support they need, amazing things can happen. That’s why at Baird & Warner we empower you to be independent, to grow in your career, to do the right thing by your colleagues and your community, and to have a true work / life balance. We truly care about making our team feel part of something bigger by sharing a single purpose — making it easier for homebuyers and sellers to realize their real estate dreams.
Essential Duties and Responsibilities : (Other duties may be assigned)
Assist the Cloud Engineer by Monitoring and maintaining servers, software, network hardware and their related components, automating routine tasks and eliminating manual processes wherever possible.
- Assist the Cloud Engineer by performing related tasks on projects pertaining to Information Technology initiatives on the Operations side.
- Acts as an escalation point (L3) for our internal Help Desk.
- Fill in as back up for the Cloud Engineer vacations and On Call schedule as needed.
- Field and complete incoming tier 3 requests from the Help Desk and Dev OPS teams.
- Contribute to IT projects related to security, compliance efforts, systems administration & employee experience.
- Act as the liaison between the Help Desk, Business Intelligence and Development Operations Teams.
- Maintain and contribute to the company's knowledge base by documenting processes and the solutions to common support requests.
- Researches, recommends and implements enhancements to current information systems and processes with the assistance of the Cloud Engineer.
- Assist with escalated Security alerts.
- Moves and installs computer and network equipment as needed.
- Perform on call rotation for monitoring servers and review security alerts after hours.
- Assist with technical administration and configuration management support within an Azure cloud-based environment and provide documentation for internal reference of best-practices.
- Field and complete incoming tier 3 requests or IT Operation requests.
- Administer company systems and developer tools as part of regular day-to-day operations.
- Ability to Configure Azure Cloud Management policies to control user access, session behavior, and performance settings.
- Maintain and monitor security Tools such as Cisco Umbrella, Duo, Meraki MDM, SentinelOne and Blumira SIEM.
- Assist the Cloud Engineer with Disaster Recovery and Business Continuity : work with the security Officer to develop and maintain the current company policies.
- Configure and deploy security tools such as firewalls, intrusion detection / prevention systems, antivirus, and encryption solutions.
- Maintain and contribute to the company's knowledge base by documenting processes and the solutions to common support requests.
- Additional responsibilities related to IT operations as required by the business.
SUPERVISORY RESPONSIBILITIES – NONE
This position will not :
Qualifications and Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and / or Experience
Benefits
Medical, dental, vision, PTO, VTO
Salary Range
80,000-$85,000
Salary : $80,000 - $85,000
