What are the responsibilities and job description for the Sales Associate position at Baja Duty Free?
Job Description
Job Description
SUMMARY
The Sales Associate is responsible for delivering enthusiastic and helpful customer service and product knowledge to create a unique and indulgent retail experiences for our travel audience.
RESPONSIBILITIES
Demonstrate and deliver the Baja Duty Free “PROMISE” of excellent customer service to every guest, every day.
Greet and customers promptly and enthusiastically as they enter the store.
Meet and engage with customers by asking open-ended questions, offering product information, listening to shopper needs and giving options on meeting those needs.
Inspire the customer to buy, while creating a lasting, positive shopping experience.
Perform opening and closing cash-handling duties as required.
Operate the cash register with accuracy and efficiency.
Adhere to all established company, airport, airline, customs and brand policies and procedures.
Maintain a clean and well-stocked selling floor presentation, while also keeping an organized stockroom.
Ensure merchandise is neat and attractively displayed by adhering to visual merchandising guidelines and management direction.
Secure company assets by following Asset Protection policies and procedures.
Perform various housekeeping duties on the sales floor as assigned.
Adhere to your assigned schedule for appropriate customer service coverage.
QUALIFICATIONS
1-2 years of retail experience preferred.
High school diploma / GED required.
Strong interpersonal & communication skills.
Excellent and enthusiastic customer service skills.
Ability to follow directions.
Ability to multi-task in a fast-paced work environment, while being attentive to customers and remaining flexible to the needs of the business .
Comfortable working in a diverse environment.
Frequently required to stand, walk, stoop, kneel, crouch or crawl.
Must be flexible to work irregular hours including weekends and holidays.
COMPETENCIES
Peer Relationships : Can quickly find common ground and solve problems for the good of all; can represent his / her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Integrity and Trust : Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him / herself for personal gain.
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