What are the responsibilities and job description for the Hotel Operations Director position at Baja Management Corporation?
**Job Overview**
Baja Management Corporation seeks a dedicated and experienced leader to join our team as Hotel General Manager. As the next general manager of our busy hotel, you will have an exciting opportunity to lead our staff and provide our customers with exceptional service.
We need a leader who thrives in presenting new and creative ideas to boost revenue and build strong relationships with guests to ensure repeat business.
The successful candidate will be responsible for managing human resource functions such as interviewing, hiring, training, task assignment, coaching/counseling, and performance management.
Our ideal applicant is dedicated to providing excellent service and has at least 2 years experience in an upper-level Management position either in or outside of the Hospitality Industry.
Candidates with experience as a GSM or AGM will be considered for this position.
We are looking for a proven leader who can drive financial success through strong leadership and creative operational strategies.
Responsibilities:
- Devise the cleanliness and upkeep of the hotel's rooms, public areas, and grounds to cultivate a reputation for quality.
- Empower hotel staff to excel in superior guest service.
- Create a plan to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services.
- Spearhead and develop an effective marketing strategy to promote the hotel services and other offerings.
- Guide the leaders of each hotel department in developing goals, objectives, and a plan of action for achieving them.
Qualifications:
- A proven record of experience managing a team, preferably in the hospitality field, is required.
- This role requires a strong emphasis on putting the guest first and providing exceptional customer service.
- You must have 5 or more years of experience working in the hospitality field.
- Must have superb communication skills, organizational skills, and problem-solving skills.
- This position requires a high school diploma or equivalent GED; degree in hospitality or related field of study preferred.
About Us
Baja Management Corporation is a small family-owned Hotel Development and Management Company.
We own/manages the Holiday Inn Express - Atchison, Quality Inn - Atchison, and Sleep Inn - Fort Scott, KS.
Our properties consistently perform among the top hotels in their respective franchises from guest satisfaction metrics.
