FSQA Manager

Family owned and operated, Bake’n Joy Foods, Inc. is a leading manufacturer of top-quality bakery products that began over eighty years ago in 1941. We manufacture a variety of products for professional bakers including frozen scoop batters, predeposited muffin, cornbread, loaf cakes and Boston Coffee Cakes, mixes as well as an expanding line of fully baked items such as coffee cakes, loaf cakes and more. We remain committed to providing top quality products, service, and value to our customers.

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FSQA Manager

Wiley Road Foods & Freedom Gluten-Free

Classification

• Exempt

Reports To

• Director of Food Safety and Quality Assurance

JD Review Date

• March 2025

Job Summary/Objective

The FSQA Manager oversees the food safety and quality assurance programs at the Wiley Road and Freedom gluten-free facilities, and ensures the production of safe, high-quality products that meet Bake’n Joy’s specifications and consumer expectations. This hands-on role involves mentoring the FSQA team and ensuring compliance to Bake’n Joy FSQA policies and procedures along with regulatory requirements. The FSQA Manager collaborates closely with Production, Warehouse, R&D, and Scheduling to maintain and enhance the quality program.

Essential Functions

Food Safety and Compliance

• Ensure compliance with local, city, state, and federal food safety regulations.
• Manage the facility’s food safety/HACCP plans, including raw material and finished product hazard analyses, and supplier risk assessments.
• Develop and manage SQF systems as an SQF practitioner.
• Serve as onsite PCQI.
• Prepare for and participate in internal and external regulatory and certification audits (e.g., SQF, Gluten-Free, etc.), including executing corrective actions.
• Oversee sanitation programs in coordination with Operations and Bake’n Joy Corporate Sanitation.

Quality Assurance and Customer Service

• Perform mock recalls and assist the Crisis Management Team during product recall execution.
• Investigate and resolve customer issues and complaints related to product quality.
• Develop and analyze statistical data and product specifications to determine standards and ensure reliability.
• Create and implement inspection criteria and procedures.
• Organize and maintain FSQA documents and oversee document control and configuration management systems.
• Ensure compliance with federal, state, and local regulatory requirements and stays updated on regulatory developments.
• Provide regular updates to Senior Leadership and stakeholders.

Team Leadership and Development

• Build a high-performance team by setting and monitoring expectations and goals aligned with strategic plans.
• Provide guidance and mentorship to FSQA Technicians and provide performance feedback.
• Develop and implement food safety training programs.
• Participate actively in internal continuous improvement teams.

Materials and Inventory Management

• Oversee the calibration and testing program to maintain product quality.
• Support procurement needs and manage incoming raw materials and packaging.

Competencies

• Excellent oral and written communication skills.
• Strong organizational and problem-solving skills.
• Proficient in Microsoft Office 365 applications.
• Self-starter with excellent organizational and time management skills.
• Ability to manage multiple projects and meet deadlines.
• Proven teaching, coaching, and mentoring skills.
• Willingness to train others.
• Manage and develop a team

Work Environment

• Primarily office-based with some work in production areas.
• Exposure to varying temperatures, noise levels, and production environments.

Physical Demands

• Ability to lift up to 50 lbs.
• Prolonged periods of sitting and working on a computer.

Position Type

• Full-Time

Work Hours

• Typical hours are Monday to Friday, 8:00 AM to 5:00 PM.
• Flexibility required for production schedule and deadlines.

Travel

• Between Bake’n Joy manufacturing locations in southern NH and northern MA.
• Minimal travel required for supplier visits and regulatory audits.

Required Education & Experience

• Bachelor’s degree in Food Science, Microbiology, or a related field.
• 7-10 years of experience in a food manufacturing setting.
• Experience managing a team over multiple shifts.
• In-depth knowledge of product, processing, packaging, and specification requirements.

Preferred Education & Experience

• Project and people management experience.
• Experience in FDA/USDA regulated manufacturing environments.
• Knowledge of GFSI audit schemes.
• Bilingual in English/Spanish.
• Internal auditing experience.
• Strong background in risk assessment planning.

Equal Employment Opportunity Policy

Bake’n Joy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.