Technical Service Advisor

08600A - Technical Service Advisor Assigned branches would be Fresno, Union City, and Phoenix.  Ideal candidate would have an industrial baking background/experience.  SUMMARY: Provides technical expertise on BakeMark manufactured products for the sales organization. The activities of the Technical Service Advisor, which include product demonstrations, product recommendations, sales support and training, are a resource to support the achievement of sales goals. Technical Service Advisors  are assigned to a sales group and the primary performance measurement is manufactured product sales. It is the Technical Service Advisors responsibility to provide customers with technical services as well as training and guidance for the assigned sales representatives group with the objective to reach budgeted manufactured product sales increases for their group. ESSENTIAL DUTIES AND RESPONSIBILITIES: As an expert in the customer driven technical features and benefits of BakeMark manufactured products Develops and leads the training of BakeMark sales & management team on the features and benefits of BakeMark manufactured products (at Sell and Win Big Conference (SWB), local and special training meetings). Supplies technical expertise for sales group and develops and leads sales presentations and provides follow-up once the customer produces the potential products. Provides direction and counsel on a new custom formulated product with the Research and Development Department, from concept and project brief through formulation to initial production. Provides technical liaison services between management, production department, sales department and customers with newly developed techniques or products by developing and leading training for execution of field-testing including written feedback if assigned to the project. Provides technical liaison services to inform customers of new types, specifications, and end uses of BakeMark manufactured products by the development of training materials provided to customers. New product launch partners: With an understanding of the BakeMark launch goals for the assigned sales group, the Technical Service Advisor partners with the sales group for success in new product launches by leading and development of the training provided to the sales team at SWB & local meetings, preparing samples for demonstration to potential customers, developing training, features and benefits in coordination with the Sales Manager, presentations and consulting with customers on preparation and use of product. Develops in conjunction with general manager's calendar of manufactured product training at local sales meetings. Investigates as field product expert - customer complaints regarding quality, tolerances, specifications, and delivered condition of manufactured products. Fills out the official product complaint forms secures product samples for shipment to the quality lab located in Pico Rivera, CA and follows in general the BakeMark policy regarding product complaints. Initiates routinely competitive product cuttings, selects competitive products, bakes in comparison with BakeMark product and writes baking reports and cross reference charts regarding product properties to share with the team and sales associates. Baking services for SWB and regional sales meetings. Baking services for national and local and national trade shows Understands and utilizes the “Mfg. Sales Budget Reports” for the assigned sales group to ensure that manufactured product sales increase goals for the members of their sales groups are met. Provides brief period action plans (4-week advance) to the Sales Managers. Provides all required reports: Tech Service Request & Report (one page), Brief Weekly Updated 4-Week-Advance-Schedule, Expense Report and Detailed Bake Report (for all products demonstrated at accounts). Using standardized forms and reports, provides consistent and uniform documentation throughout the departments and to customers. Record keeping and systematic filing of copies of above reports is a requirement.   SUPERVISORY RESPONSIBILITIES: None QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: Associate's degree (A. A.) or equivalent from two-year college or technical baking school; and 4 to 5 years related wholesale or commercial baking experience and/or training; or equivalent combination of education and wholesale or commercial baking experience. Additional AIB training would be beneficial LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Bi-lingual (English/Spanish/Cambodian) is a plus. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. COMPUTER SKILLS: Ability write a document, report, letter in Microsoft Word, set up formulas in Excel, develop a simple PowerPoint Presentation and navigate through pre-made presentations. Ability to research the Internet for formulas or other industry-related information sends & receives e-mails; attach documents, Excel and PowerPoint files. TRAVEL ABILITY: Ability to conduct calls that require traveling an average of 60% of the annual work time. Ability to take care of travel arrangements such as air-travel, hotel, rental car, shuttle transfer and meals conforming to the BakeMark travel policy. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.   CERTIFICATES, LICENSES, REGISTRATIONS: Must have been certified by at least the RBA baking programs, would prefer AIB master baker certification. Must have understanding of commercial and wholesale baking processes and equipment. Must have a valid driver’s license in the State where they reside. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to talk or hear and taste or smell. The employee is frequently required to walk; sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 20 pounds and frequently lift 50 lbs (over head, middle and low) from the floor, a table or a shelf. The employee needs to be able to lift up to 50 pounds and be able to carry and hold this load on a semi-frequent basis and be able to turn with it and set it at a multitude of different height levels for storage and display purposes. The employee needs to be able to keep up with the average manual production speeds required in an average bakery environment. Scaling, forming, cutting, shaping finishing of baked goods, pastry and cakes. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to risk of electrical shock and risk of radiation. The noise level in the work environment is usually moderate.

Salary : $70,000 - $80,000