What are the responsibilities and job description for the Service Writer Job at Baker Chevrolet Buick GMC (Big Rapids) in Big Rapids position at Baker Chevrolet Buick GMC (Big Rapids)?
At Betten Baker Group we're always looking for great talent. Whether it's salespeople, mechanics, or people that are just good with numbers, we're always on the lookout for the best and brightest to come aboard to help us out.
From greeting vehicle owners on the drive line to explaining the repair process, our Service Writers are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
What We Offer :
Medical and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Health and wellness
Flexible Work Schedule
Saturday Lunches
Discounts on products and services
RESPONSIBILITIES :
Meet with customers and determine their needs for repair and / or service of their vehicle issues
Increase customer satisfaction by building customer relations.
Maintain the company's standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Increase profitability by maximizing sales & execute retail promotions.
Responsible for overseeing the technician working on customers' vehicle including their time management / efficiency, parts ordering, job completion times.
Oversee and participate in quality control.
Participate in the development and documentation of Standard Operating Procedures as appropriate.
REQUIREMENTS
Ability to read, write and speak English fluently.
Ability to concentrate and accomplish tasks despite interruptions.
Ability to perform a variety of tasks simultaneously.
Proficient use of computers / business machines
Betten Baker Chevrolet Buick GMC (Big Rapids) is an Equal Opportunity Employer
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