What are the responsibilities and job description for the Licensed Insurance Customer Service Rep position at Baker-Harris Insurance Agency, Inc.?
Job Description
Baker-Harris Insurance Agency, Inc. has been a trusted name in insurance for over 80 years, proudly serving individuals, families, and businesses in Tallahassee and the surrounding areas. As a locally owned and operated independent agency, we are committed to providing personalized, expert servicewhen you call us, you speak to a real person, not a machine. Our team is made up of experienced professionals who take pride in creating a welcoming, supportive environment for both our clients and employees. With excellent benefits, a great location, and strong professional relationships, our agency is the perfect place to build a fulfilling career.
We are looking for a Licensed Insurance Customer Service Representative to provide top-tier client support, policy guidance, and claims assistance. In this role, you will work closely with clients to answer coverage questions, process policy changes, and assist with claims while maintaining a high level of professionalism and accuracy. Compensation includes a competitive base salary with opportunities for performance-based bonuses. With our commitment to employee growth and advancement, there is potential to progress into a management role for those who demonstrate value and leadership within the agency. If you are passionate about helping clients, problem-solving, and working in a team-oriented environment, apply today and become part of a company that values your expertise!
Benefits
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Mon-Fri Schedule
Career Growth Opportunities
Responsibilities
- Provide customer support via phone, email, and in-office appointments.
- Answer complex policy and coverage questions, ensuring clients understand their options.
- Process coverage change requests and offer expert coverage guidance.
- Handle billing inquiries, payment processing, and proof of insurance requests with efficiency.
- Maintain accurate client records by documenting all required information and updates.
- Gather information from clients to prepare accurate quotes and applications.
Requirements
- Licensing: Minimum 4-40 license, with preference for 2-20
- Technology proficiency: Windows OS, Outlook, Word, Adobe, Internet Explorer/Google Chrome.
- Experience with an agency management system (Applied TAM preferred).
- High school diploma or equivalent required; college degree a bonus but not mandatory.
- Excellent communication skills, a pleasant personality, and the ability to work well in a team environment.
