What are the responsibilities and job description for the Technical Support Engineer (Wireline Services) - Houston, TX position at Baker Hughes Holdings LLC?
re you passionate about providing complex technical solutions?
Would you like the opportunity to work for an oilfield services company?
Join our world class Technical Service Team
Our Oilfield Services business provides intelligent, connected technologies to monitor and control our energy extraction assets. Our team arranging technical expertise to meet our client expectation. We provide customers with the peace of mind needed to reliably and efficiently improve their operations.
Partner with the best
As Technical Support Engineer, you'll be responsible for the post-sales support and service coordination to resolve customer issues. This can include technical repairs (both returns and field), support, coordinating field services, or other service requests.
As Technical Support Engineer, you'll also be responsible for:
- Ensure compliance with Manage the Job Cycle (MTech) process
- Subject Matter Expert for their area of support
- Support the field technically through different media (online, phone calls and technical papers)
- 24/7 Support for Critical Operations in the field when needed
- Share the knowledge across the organization by submitting best practices, case histories & lessons learned to the knowledge management database
- Follow up on field failures that requires Technology involvement and ensure that the learning is shared across the field
- Raise an alert across the Service Delivery organization whenever an unfamiliar technical issue arises on a job
- Coach other technical resources in their area of expertise
- Communicate to Engineering and Technology organization on issues and lessons learned related to different technologies
- PL specific responsibilities
- Handles special projects as required
Fuel your passion
To be successful in this role you will have:
- A bachelor's degree (or a high school diploma / GED with at least 4 years of experience in Services).
- Minimum of 3 years of experience in Technical Support and/or Service Coordination, prior Field Services experience preferr
- Previous Wireline field operations experience in offshore and/or land/onshore.
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Monday through Friday 8am-5pm
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.
Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Education Assistance
- Generous Parental Leave
- Mental Health resources, Virtual Therapy Programs
- Dependent and Partners Care
- Pet Insurance
- Additional elected or voluntary benefits
You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.
This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.
About Us:Join Us:
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Baker Hughes, a GE company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
