What are the responsibilities and job description for the Service Delivery Manager,(FPS Onshore), Houston, TX position at Baker Hughes?
Service Delivery Manager – Flexible Pipe Systems
Would you like to take ownership of delivering an exceptional service to our customers?
Are you passionate about building relationships and ensuring customer success?
Partner with the best
As a Service Delivery Manager you will ensure that we maximize our short and long term revenue, profit and cash collection opportunity by ensuring flawless execution. You will oversee the on-time delivery, contract adherence and payment for our customers. You will coordinate job activities across organizational boundaries to ensure we deliver to our customers.
As a Service Delivery Manager you will be responsible for:
- Following and recording internal and external Health Safety and Environmental policies and procedures to ensure a safe, compliant environment
- Acting as primary point of contact and trusted advisor to customers to build relationships and ensure customer success
- Building successful long term customer relationships that lead to high levels of customer satisfaction and contract growth
- Conducting all activities in line with our non-negotiables, applicable processes and cultural pillars.
- Ensuring the assigned contracts/quotes are fully understood and capitalized upon.
- Coordinating and monitor all job activities as outlined in the procedures and policies across organizational boundaries.
- Monitor performance across a range of service delivery and financial metrics
- Scheduling and dispatching of resources in line with job requirements.
- Being familiar with the assigned client’s process for MOC / escalation to ensure the proper process is followed when there is risk of not achieving the clients objectives
Fuel your passion
To be successful in this role you will:
- Bachelor's degree from an accredited university or college
- Minimum of 10 years experience in oil & gas or energy industries
- Two years of P&L experience is highly preferred
- Strong understanding of field services protocols and processes
- Previous experience managing people or coordinating within an O&G environment
- Be an experienced problem solver, with a methodical approach to solving complex customer issues
- Demonstrate good communication skills and the ability to work well in a team
- Experience working with multiple internal teams to execute logistics to meet customer requirements
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Normal office hours but will need to be on call for client needs
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Education Assistance
- Generous Parental Leave
- Mental Health resources, Virtual Therapy Programs
- Dependent and Partners Care
- Pet Insurance
- Additional elected or voluntary benefits
You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.
This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.
About Us:Join Us:
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
