What are the responsibilities and job description for the Customer Support Specialist position at Baker's Gas & Welding Supplies, Inc.?
Company Description
Baker’s Gas, a leading player in the eCommerce sector for welding supplies and accessories, places immense value on its customer support team. As a team member, you will play a pivotal role in supporting our customers before, during, and after their purchases. Your contribution will be crucial to our business and the satisfaction of our customers.
Experience Needed
This is a full-time on-site role as a Customer Support Specialist in Toledo, OH. As a Customer Support Specialist, you will be responsible for providing excellent customer support and ensuring customer satisfaction. Your key tasks will include assisting customers with product inquiries, providing technical support, and promptly resolving customer issues.
• Timely and accurate reply to customer inquiries via email, chat, and over the phone
• Creatively handle customer challenges and come up with reasonable solutions
• Communicate with office staff regarding orders, products, and other updates
• Assist in quotes and follow-up communication for customer orders
• Anticipate problems, catch errors, and take time to communicate with the team
• Assist the eCommerce team with various projects
About You
- Self-starter with the ability to multitask
- Strong Prioritizing skills and time management
- Excellent communication skills
- Ability to work well in a team
- Technical or online support experience is a plus
Opportunity for advancement!
Benefits included (Health Insurance, 401K, Paid Time Off)