What are the responsibilities and job description for the University Internship - Customer Advocate Intern 2025 Opportunities (Wunstorf) position at bakerhughes?
Would you like the opportunity to work in a global energy company?
Do you enjoy taking on challenging projects?
Join our innovating Internship Program
The Baker Hughes Internship is designed to enable students pursuing a Bachelors’ or Masters’ degree to gain hands-on work experience as the foundation of their professional lives. Our internships will give you first-hand insights into the processes, systems, and practices that are aligned to ensure customer needs are met through flawless execution and the application of leading-edge technology.
Partner with the best
You’ll participate in focused training, and team meetings, work on projects, and present your results. During your internship, you will be supported by a buddy and your manager who will ensure you have a valuable learning experience. You can expect to receive coaching and mentoring to enable you to complete assignments and projects to develop your learning and skillset.
You will also have the opportunity to become familiar with the Health, Safety, and Environment (HS&E) and culture of Baker Hughes. as well as our strong commitment to diversity, equity and inclusion.
Essential Responsibilities:
- Partner with other RSCA within Europe, America and China to manage the RS case backlog.
- Act as the single point of contact to the customer for timely and satisfactory resolution of a wide variety of issues/queries
- Follow up the issues/queries with the different departments until final resolution/answer and customer satisfaction
- Work very closely and globally with the Remote Service team, Field Service and all other involved/required teams to ensure best and timely manner resolution and/or follow/coordinate established escalation paths to support appropriately
- Build strong relationship with the different internal teams and the customers
- Pro-actively and reactive communication to customers on progress, next steps, changes, requirements…
- Ensure proper and clear documentation of all communications from and to customers also all relevant details for the customers and their issues/queries.
- Effectively handle queries from the global customers and be knowledgeable of and sensitive to business, social and cultural issues significant to the customers
- Monitor and report metrics and progress.
- Proactively communicate to leadership where additional support is needed to obtain faster and better resolutions for customers
Qualifications/Requirements:
- Student working towards Bachelor’s degree in Engineering with experience in a technical supporting role or equivalent work experience
- Strong skills in Word, Excel, Powerpoint and adept at learning new software tools.
- Strong oral and written communication skills (English and German required). Additional languages of French or Spanish are helpful.
- Strong interpersonal skills, team oriented with willingness to work remotely in a global team.
Desired Characteristics:
- Strong Work Ethic
- Experience analyzing technical issues
- Experience interfacing with internal and external customers
- Experience making quick decisions to adapt to any situation
- Fast learner with energy and enthusiasm for customer support
- Quality awareness and experience identifying future failures, defects, and problems
- Structured work methods and analytical skills
- Experience managing multiple tasks in parallel
- Experience following standard processes
- Experience adapting quickly to change and working successfully in an evolving and culturally diverse environment
Work Hours:
- This job could be a full-time (up to 40 hours) or part-time job.
- Working hours should be within the standard working hours of 8am-5pm Berlin, Germany (UTC 1).
- Willingness and ability to work a flexible schedule.
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone. In this role, we may be able to offer flexible working patterns. Talk to us about your desired working options when you apply.
Working with us
Working at Baker Hughes means being at the forefront of the energy transition. Our people are diverse, ambitious, and collaborative. We're on a mission to redefine the energy sector by unlocking the power of engineering, data, and science.
About Us
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, were committed to achieving net-zero carbon emissions by 2050 and were always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner, and more efficient.
Join us
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.
