Career Advisor- Southwest- Bilingual

The Career Advisors support visitor requests by answering the phone, interacting face to face, by email, live chat, or social media. Staff will make sure customers are greeted professionally, listened to carefully, treated respectfully, and assisted promptly throughout their visit. Staff responds to the request and/or connects the individual to the services, resources, knowledge, and expertise of Workforce Solutions staff. Staff may suggest using staff-assisted resources such as workshops, to help the customer get a job, keep a job, or get a better job.

The Career Advisor will: 

• Makes referrals to jobs and community resources on a weekly basis for all customers interacted with that week.
• Delivers prompt services in a timely, friendly, and consistent manner.
• Provides professional employment-related counseling and advice about local labor market information, career exploration tools, resources, and job search on a daily basis for no less than 10 customers a week.
• Delivers prompt services in a timely, friendly, and consistent manner. 
• Interacts with customers in a friendly manner, making eye contact, listening to customer requests, and offering help to customers. 
• Serves as an advocate for the customer in accessing the needed service. 
• Exhibits knowledge when providing information about service, jobs, labor market information, office resources, community resources, and use of resources, materials, and equipment. 
• Manages customers in their career exploration, including: 
• Developing a relationship with the customer 
• Actively listen to determine customers’ employment-related wants and needs, 
• Identifying skills and abilities,
• Evaluating their past work experience, as it relates to current goals.
• Conducting thorough assessments to identify customers’ strengths and address challenges.
• Collaborate to establish short and long-term employment and career goals. 
• Leverage external and system resources to achieve the most effective outcomes.
• Advocates for the customer and provides other resources and contacts, when Workforce Solutions cannot meet the customer’s needs. 
• Provide ongoing communication to ensure customers’ needs are met and maintain contact with the individual to coach and support, recognize benchmarks, and achieve goals. 
• Helps customers access other services and resources they may want or need, including Workforce Solutions’ financial aid.
• Facilitate career events, presentations, and workshops associated with resume writing, interviewing skills, networking, and industry research.