What are the responsibilities and job description for the Specialist Child Care Navigator position at BakerRipley Career Page?
Reporting to the Family & Community Engagement Supervisor, the Child Care Navigator Specialist (CCN) is responsible for communicating with customers regarding eligibility, documentation requirements, customer requests, as well as providing information about the CCS program, early childhood development resources and other resources that are available within our community. CCN supports families through the process of applying for services and serves as a resource for families. CCN will often communicate with families, providers, and community partners. Bilingual in English and Spanish is preferred.
- Establishes Rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner.
- Communicate with customers regarding eligibility issues, documentation requirements, customer complaints, and actions taken by Child Care Services (CCS) regarding their case as well as provide information about the CCS program
- Knowledgeable of and communicates with customers information regarding early childhood development and community-based resources available to customers.
- Gathers and tracks data needed to report on outcomes for funders.
- Performs mathematical calculations to determine the parent’s income and share of cost.
- Enter all data into The Workforce Information System of Texas (TWIST) in a timely and accurate manner.
- Enters data into databases as directed including the Financial Aid Communication System (FACS).
- Maintains accurate customer files in specific order and completeness.
- Takes immediate action to address customer needs and helps customers navigate through the child care program.
- Determines customer eligibility by reviewing the customer documentation for completeness and accuracy and within required timeframes.
- Performs other duties as may be assigned.
