What are the responsibilities and job description for the Enrollment Coordinator position at BakerRipley?
We are seeking a dedicated Enrollment Coordinator to join our team and support veterans through the enrollment process for the Supportive Services for Veteran Families (SSVF) program. In this role, you will collaborate closely with the Client Services Manager and Intake Specialists to ensure a smooth, efficient, and supportive enrollment experience for veterans.
Key Responsibilities:
Qualifications
Education
Required
High School
Experience
Required
1 years: Experience in customer service, intake coordination, or administrative support in social services and/or working with veterans, low-income individuals, or at-risk populations. Experience in data entry, record-keeping, and maintaining case notes.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Key Responsibilities:
- Guide veterans through the SSVF enrollment process, ensuring they receive necessary information and support.
- Collect and review required documentation in a timely and accurate manner.
- Verify program eligibility through HMIS review and other verification processes.
- Maintain detailed case notes, documenting interactions, progress, and enrollment decisions.
- Serve as a primary point of contact for veterans, assisting with paperwork and addressing concerns.
- Work with the Client Services Manager to resolve any eligibility issues while ensuring compliance with program guidelines.
- Support continuous process improvement to enhance the efficiency and accessibility of the enrollment process.
- Experience in social services, case management, or client support, preferably with veteran populations.
- Strong organizational skills and attention to detail.
- Ability to manage multiple cases simultaneously while ensuring accuracy and compliance.
- Excellent communication and interpersonal skills to provide compassionate support to veterans.
- Familiarity with HMIS (Homeless Management Information System) and other eligibility verification processes is a plus.
- Proficiency in Microsoft Office and data entry systems.
- Make a meaningful impact by supporting veterans in need.
- Work in a collaborative and mission-driven environment.
- Opportunities for professional growth and development.
Qualifications
Education
Required
High School
Experience
Required
1 years: Experience in customer service, intake coordination, or administrative support in social services and/or working with veterans, low-income individuals, or at-risk populations. Experience in data entry, record-keeping, and maintaining case notes.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
