What are the responsibilities and job description for the Program Assistant position at BAKERRIPLEY?
The Program Assistant provides clerical support to a program or department by performing the duties outlined below as assigned by management. The Program Assistant is a good communicator with both spoken and written correspondence. She or he is organized, may arrange own and other’s schedules, and completes data entries as assigned. The Program Assistant possesses excellent customer service skills, problem solving ability and strong filing experience.
Public Sector Solutions, a division of BakerRipley manages childcare subsidies in support of working parents throughout 60 counties in Texas, provides long-term recovery services for people affected by disasters, manages utility assistance for low-income individuals, and manages Workforce Solutions career offices across the region. Programs in this division are funded by public contracts and our reputation as an efficient and reliable steward of our tax dollars has seen this division grow over the years.
JOB SUMMARY:
The Program Assistant provides clerical support to a program or department by performing the duties outlined below as assigned by management. The Program Assistant is a good communicator with both spoken and written correspondence. She or he is organized, may arrange own and other’s schedules, and completes data entries as assigned. The Program Assistant possesses excellent customer service skills, problem solving ability and strong filing experience.
Core Duties and Responsibilities:
- Processes outgoing and incoming correspondence including mail, email and faxes.
- Composes and types routine correspondence.
- Organizes and maintains file system of correspondence and other records.
- Answers and routes telephone calls including providing appropriate information to customers on program services and requirements. Arranges conference calls as directed.
- Coordinates schedules and makes appointments.
- Greets visitors or customers and directs to appropriate area or person.
- Conducts research, and compiles and types statistical reports.
- Coordinates and arranges meetings, prepares agendas, reserves and prepares facilities, and records and transcribes minutes of meetings.
- Makes copies of correspondence or other printed materials.
- Coordinates supply requests with appropriate staff for assigned program.
- Documents required activities in Texas Workforce Commission database.
- Creates and maintains accurate logs of pertinent transaction data.
- Performs other duties as assigned
COMPUTER PROFICIENCY:
Intermediate skill in Microsoft Windows and Office; able to use computer, and to learn new software.
LANGUAGE REQUIREMENTS:
Bilingual English/ Spanish preferred but not required.
Associated Degree Preferred.
Experience
Required- Required Experience 1 - 3 years
Education
Required- High School or better
Skills
Preferred- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Customer Focus
- Correspondence
- Communication
- Client Support
- Customer Service
Behaviors
Preferred- Enthusiastic: Shows intense and eager enjoyment and interest
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Peer Recognition: Inspired to perform well by the praise of coworkers
- Self-Starter: Inspired to perform without outside help
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
