What are the responsibilities and job description for the Service Coordinator - Astrodome position at BakerRipley?
Welcomes customers to Workforce Solutions, listens, and determines the best way to serve based on customer needs.
Establishes a rapport with customers by demonstrating a friendly, welcoming, and professional demeanor consistently.
Engages customers and provides assistance to achieve the request.
Maintains awareness and knowledge of available resources, services, and events throughout the career office, system, and community and looks for opportunities to connect customers to them.
Provides the service or assures customers understand the next steps in receiving services from Workforce Solutions or other community resources.
Provides job search assistance utilizing the Work in Texas database and other search engines; refers customers to employment opportunities and provides information about community resources and records referrals properly.
Provides professional resume, networking, and interviewing guidance that is customized.
Offers guidance and encouragement to customers and helps them find a job, keep a job, or get a better job.
Facilitates Workforce Solutions seminars.
Assist customers patiently with problems, and complaints - remain courteous when dealing with difficult and angry customers.
Supports customers in using computers and other equipment in the resource area.
Shares current local labor market information.
Provides support for customers by answering the phone, interacting face to face, by email, live chat, or social media as assigned.
Performs other duties as assigned.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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