Housing Manager

Hours Per Week: 40

Job Type: Full-time, Exempt

Summary/Objectives of Position

The Housing Manager role at Bakersfield American Indian Health Project (BAIHP) typically involves overseeing housing and supportive services for low-income and homeless individuals and families. This includes managing property management companies, ensuring compliance with regulations and partnership agreements, and monitoring program performance. They may also be responsible for developing and implementing housing policies and managing budgets for affordable housing programs.

This role involves managing key program personnel. The Housing Manager ensures the quality of their work in terms of both programmatic and contractual compliance as well as client-centered and ethical considerations. Responsibilities also include maintaining staff productivity, representing the program in community relations, administering corrective actions when program standards are not met, etc. These tasks may include conducting documentation audits, participating in engagements with contractors, assessing reporting metrics, training new staff, monitoring program and contractual benchmarks, and contributing to workflow and policy development.

Essential Duties, Functions & Responsibilities

• Oversees the accomplishments of the team by supervising staff for daily tasks, case oversight, training, and growth of the program.
• Ensures compliance with partnership agreements, performance metrics, financing covenants, and other legal and operational requirements related to housing programs.
• Responsible for the development of the program by creating and implementing housing policies and procedures, workflows, and reports.
• Supports the work of the team by overseeing client decisions, including exits, extensions, intakes, and other case planning action steps.
• Coordinates orientation and ongoing in-service education for staff to improve skills and client-centered care.
• Supports the clients and team by providing case consultation and emergency management for case oversight.
• Provide management support to assist case managers, housing navigators, program coordinators, and clients in creating care plans to support clients’ progress towards self-sufficiency and goals
• Supports the needs of the client by ensuring that the assessment of a client’s physical and mental wellness interventions, such as sobriety, safety, self-harm contacts, employment, housing, increase in income, mental health, and reunification.
• Oversee care coordination in partnership for all programs to ensure client care, effective case planning, and positive outcomes in line with the mission of the organization and contractual outcomes.
• Attend the different agency meetings, community agency meetings and interdisciplinary care team meetings, and collaborations to build relationships and partnerships with the Kern County area.
• Expands understanding of the program by coordinating resource presentations for case managers, along with Licensed Clinical Social Workers (LCSWs), to increase knowledge of community resources.
• Successfully champions the program by establishing and maintaining effective relationships with stakeholders.
• Performs other duties as assigned.

Minimum Mandatory Qualifications:

Education:

• Bachelor’s degree in social services, Healthcare, or related field required.
• Master’s degree in social services or related field preferred.

Experience:

• Minimum 2 years of recent experience in a progressively responsible administrative management/supervisory experience.
• Minimum 2 years of experience in the Social Services field.
• Experience in non-profit housing or housing for people with disabilities and chronic health conditions.
• Experience with homeless services, case management, mental health, and permanent supportive housing preferred.

License/Certification:

• Valid CA driver's license.

Skills:

• Empathy, patience, and the ability to de-escalate conflicts are essential for resolving tenant issues and maintaining positive relationships.
• Effectively managing multiple tasks, including lease agreements, financial records, and maintenance requests, requires strong organizational skills.
• A strong understanding of housing regulations, tenant rights, and fair housing laws is crucial for ensuring compliance and avoiding legal issues.
• Managing budgets, collecting rent, and overseeing financial records are essential for maintaining the property's profitability.

Communication Skills:

• Demonstrates proficiency in communication and writing skills.
• Language skills: Ability to read, analyze, and interpret general and professional documents.
• Ability to write routine reports and correspondence.

Interpersonal Skills:

• Ability to foster teamwork; train and direct the work of team members and colleagues.
• Excellent organizational skills, including the ability to work productively and make independent decisions.

Technology:

• Familiar with electronic healthcare records systems.
• Proficiency with using computer-based applications (e.g. Microsoft Office) and clinical information management systems.

Benefits Offered at BAIHP:

At BAIHP, we value our employees and strive to provide comprehensive benefits to support their well-being, financial security, and work-life balance. Here's what we offer:

• 401(k) matching
• Dental, Health, & Vision insurance
• Health savings account
• Life insurance
• Paid time off (Vacation, Sick, Vacation Reward)
• 14 paid holidays
• Employee Assistance Program (EAP)

Indian Preference

Bakersfield American Indian Health Project (BAIHP) complies with the Indian Preference Act. Preference in hiring is given to qualified Native Americans under the Indian Preference Act (Title 25, US Code, Sections 472 and 473). Subject to, but not in derivation of the Act, we are an equal opportunity employer.