Receptionist

Hours Per Week: 40

Job Type: Full-time, Non-exempt

Summary/Objectives of Position

The Receptionist is responsible for greeting, receiving, and directing clients and other business guests in person or by telephone in an efficient, courteous, competent, and professional manner. The Receptionist identifies the guests’ purpose for visit or call and directs them to the appropriate personnel or resource. In addition, the Receptionist is responsible for assisting with the entering of client data into the electronic database, keeping inventory on general office supplies, and performing office assistant duties including, but not limited to photocopying, filing, and updating lobby display information. This position serves as the Public’s first point of contact with our organization and ensures that the flow of communication between clients and staff members remains seamless and strong. The Receptionist also supports with other interdepartmental needs such as transportation. The Receptionist follows all BAIHP Policies, Procedures, and HIPAA requirements. The Receptionist assists patients, helps maintain overall cleanliness of the clinic, and ensures office equipment is in working order.

Essential Duties, Functions & Responsibilities

• Welcomes and greets patients/ visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/visitors to appropriate person or department(s).
• Answer multi-line phones in an efficient, courteous, and professional manner.
• Communicates information about our company services and other resources available in the local community.
• Assists clients during the registrations process by explaining the requirements, copying needed documentation.
• Instruct clients on how to fill out the intake/registration form.
• Schedules, confirms, and checks-in clients and guests for appointments and meetings. Keeps a weekly schedule for Behavioral Health and Medical provider staff.
• Enter client encounter information into the electronic database accurately and daily.
• Assist in filing client records, paperwork, and documents daily.
• Assist supervisor with special projects by providing administrative support, including but not limited to copying documents, researching general information, typing, or compiling documentation.
• Maintain effective communication with supervisor and other staff members regarding client issues, messages, appointment, and requests.
• Maintains inventory levels of general office supplies, forms, and packets.
• Provide services to clients in a manner, which respects their basic human rights and guarantees a fair and equal process to resolve all denial of care conflicts.
• Participates in required staff meetings of the company.
• Update client data in Electronic Health Record System (EHR).
• Conduct follow-ups on client no shows.
• Assist with the compiling and editing of the quarterly newsletter.
• Keep Supervisor well informed regarding activities, pending issues and potential problems.
• Provide transportation of clients as needed.
• Assist with other interdepartmental duties as needed.
• Performs other duties as assigned.

Minimum Mandatory Qualifications:

Education:

• High School Diploma or GED required.

Experience:

• 1-2 years of receptionist experience.
• 1-2 years of experience working in a healthcare setting required.
• Knowledge pertaining to AAAHC standards for accreditation and patient care preferred.
• Knowledge of Electronic Health Record required.

License/Certification:

• Valid CA driver's license.

Communication Skills:

• Demonstrates proficiency in communication and writing skills.
• Language skills: Ability to read, analyze, and interpret general and professional documents.
• Ability to write routine and correspondence.

Interpersonal Skills:

• Ability to foster teamwork; train and direct the work of team members and colleagues
• Excellent organizational skills, including the ability to work productively and make independent decisions.

Technology:

• Familiar with electronic healthcare records systems.
• Proficiency with using computer-based applications (e.g. Microsoft Office) and clinical information management systems.

Benefits Offered at BAIHP:

At BAIHP, we value our employees and strive to provide comprehensive benefits to support their well-being, financial security, and work-life balance. Here's what we offer:

• 401(k) matching
• Dental, Health, & Vision insurance
• Health savings account
• Life insurance
• Paid time off (Vacation, Sick, Vacation Reward)
• Employee Assistance Program (EAP)

Indian Preference

Bakersfield American Indian Health Project (BAIHP) complies with the Indian Preference Act. Preference in hiring is given to qualified Native Americans under the Indian Preference Act (Title 25, US Code, Sections 472 and 473). Subject to, but not in derivation of the Act, we are an equal opportunity employer.