What are the responsibilities and job description for the Customer Support Representative position at Bakersfield Associates?
We are thrilled to have a tenacious Customer Support Representative join our winning sales and client relations team. Our company proudly represents clients in the client management sector, employing innovative sales tactics to boost brand visibility. The ideal Customer Support Representative will bring a fresh perspective and hunger for consumer satisfaction to the table- our unique approach to building a better customer experience distinctly sets us apart from our competition!
Our office culture is fueled by enthusiasm, and having fun at work is just as important as getting the job done. Our Customer Support Representatives start at the entry-level, learning together and growing collectively. Teamwork is the foundation of our office, and we’re looking for individuals who are excited to craft positive experiences both within our tight-knit team and for our valued customers. If you’re someone who enjoys a lively atmosphere, values collaboration, and is excited to grow into a leadership role from entry-level, we invite you to apply for our Customer Support Representative role! Come and be part of our fantastic team where work and play go hand in hand!
What our Customer Support Representative will be doing:
- Bridge the gap between our clients and customers through dynamic product demonstrations and strategic brand promotion to drive sales targets
- Work one-on-one with customers in designated territories to craft sales contracts, skillfully negotiate renewals, and promote upselling opportunities for products and services
- Conduct comprehensive market research to identify prospective customers, emerging trends, and consumer needs
- Manage prospects, document customer interactions, and streamline transactions through our sales database
- Provide tailored solutions to customer inquiries or complaints in a warm professional manner
What we are looking for:
- High school diploma or equivalent
- Experience as a Customer Support Representative or Customer Service is preferred but not required
- Basic understanding of CRM practices and sales cycles
- Strong problem-solving and troubleshooting skills
- A self-starter who is committed to driving sales and delivering unmatched customer service
- An empathetic approach and the ability to put oneself into the consumer’s shoes
Job Type: Full-time
Pay: $55,790.00 - $60,513.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Ability to Commute:
- Bakersfield, CA (Preferred)
Ability to Relocate:
- Bakersfield, CA: Relocate before starting work (Required)
Work Location: In person
Salary : $55,790 - $60,513
