What are the responsibilities and job description for the Customer Service Representative position at Bako Diagnostics?
Client Services Representative
The Essential Functions of this position are as follows:
- Receive and respond to telephone calls, emails, or fax inquiries to fulfill external and internal client needs and ensure client satisfaction.
- Follow up with clients/physician offices on requisitions that have incomplete test orders, incomplete or erroneous patient demographics or insurance/billing information.
- Develop and maintain good relationships with customers, physicians, and colleagues to endure customer satisfaction.
- Research and resolve problems specific to patient specimens and/or reports.
- Handle difficult calls tactfully, courteously, and professionally.
- Follow client services department policies and procedures. Adhere to HIPAA and confidentiality codes
- Prepare and fulfill client supply orders within DOT/IATA guidelines.
- Sort and send patient reports via FedEx, USPS and courier.
- Other duties, as assigned by supervisor
Extent of Supervision received:
Operates independently on routine assignments. Minimal supervision should be required for the person who is handling the essential functions of this position in a competent manner. Moderate supervision with minimal instructions may be required for special non-routine projects.
Skills/Abilities: Excellent computer skills: including Adobe, Word, Outlook and Excel; strong verbal and written communication skills: ability to multi-task; high attention to detail and accuracy; proficient typing skills; pleasant phone skills: strong customer service skills; able to work cooperatively in a teamwork environment.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave Vision insurance
Schedule:
Monday to Friday
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Required)
Work Location: In person
Salary : $20
