Demo

Advocate

Balance Grille
Cleveland, OH Full Time
POSTED ON 12/18/2024
AVAILABLE BEFORE 1/31/2025

Position Title : Advocate Elite Department : Store Level Leadership Team

Reports to : Operations Director

Coordinate Positions : Training Leader, Scheduling Leader, Ninjas, Samurais, Advocates, Bubblistas, and Elites

Subordinate Positions : Advocate BA

Position Summary (Purpose) : Advocate Elite are responsible for ensuring store level team member’s needs are met, as they work to meet the performance expectations of Balance Pan-Asian Grille.

Elites oversee all in store training of the Advocate BAs and follow the guidelines set by the Training Leader. And able to perform at a high level all Advocate BA responsibilities.

Major Functions (Primary Duties and Responsibilities) :

  • All tasks in Advocate BA job description
  • Understanding and implementation of all Health Department policies
  • Manage employees Including clock in / clock out, attitudes, appearance, and Delegation of tasks
  • Communication with the Store FOH CL, Elite Ninja, Elite Advocate, and Elite Bubblista
  • Manage food pars, portion size, temperature logs, Waste logs, and quality
  • Respond to SLACK promptly in location channel, position channel, and any direct messages
  • Cleaning- Cleanliness of lobby, register, and expo area during the shift, maintenance of equipment, and maintenance of environment
  • Turning off lights and lock doors to end a shift
  • Manage Jolt Lists
  • Maintain all standards that have been set forth by Training managers
  • Train Advocate BAs to the standards set forth by the TLs

Essential Behavioral Characteristics :

  • High energy, positive attitude, maturity, and leadership
  • Sincere commitment to work collaboratively with all constituent groups, including executive team members, management team members, store level team members, vendors, customers, and external constituents
  • Self-starter, able to work independently, and entrepreneurial; enjoys helping others achieve and meet performance expectations
  • Ethical, honest, and trustworthy professional that can successfully engage problems and situation at a level beyond which they were created
  • Excellent brand advocate

Essential Skills :

  • Technologically literate; able to execute all appropriate and necessary software
  • Excellent team-building skills
  • Excellent communication skills
  • Excellent leadership skills

Qualifications :

An implementer who thrives on managing a variety of personalities and initiatives concurrently

Physical / Mental Requirements :

  • Ability to lift at least 30lbs
  • Strong cognitive faculties
  • Use of manual dexterity, gross motor skills, bi-manual dexterity and fine motor skills

Work Environment :

Salary / Hourly Rate :

To be determined by CEO

Last updated : 2024-10-18

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