What are the responsibilities and job description for the DIGITAL CHAT/TEXT AGENT position at Balance of Nature?
Balance of Nature is a whole food supplement company that’s changing the world, one life at a time.
We are looking for a Digital Chat/Ticket Agent to resolve any chats and tickets from our customers in a timely manner. This should result in happy and recurring customers. This position is remote, however, you will need to attend a Full-time training in Saint George, Utah for 4 weeks before you can work remotely.
What you will do:
- Respond to new customers in a timely manner, answering questions about the company, our products, website, handouts, and other health information
- Send possible leads to the New Sales Team
- Assist in setting up new Preferred Customer accounts online upon request from the customer
- Send tickets to the correct departments
- Support the New Sales team by contacting customers and resolving their concerns as needed
- Support customers in placing their first order
- Successfully train and drill with the Digital New Sales Manager to perform to one’s highest potential
- Attend all local staff meetings, department meetings, and team meetings weekly
What we prefer you to bring:
- You must be able to type 50 words per minute
- You must be able to multitask by holding multiple conversations simultaneously (up to 5–6 at once)
- 1 years of customer service experience
- Has a self-employed mentality and a strong sense of ethics
- Detail-oriented eye with excellent time management skills
- Professional communication, both verbal and written
- Ability to work in a team environment and create trust with other agents and customers
- Trustworthiness and reliableness
Pay: $15 per hour plus commissions
Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m.
Job Type: Full-Time, remote
Why you’ll love working here:
- 401(k) with a 6% employer match
- Minimum Essential Coverage insurance plan
- Health Savings Account
- Health Share Program
- Dental & Vision Insurance
- Complimentary monthly set of Balance of Nature supplements
- Personal trainers at Iron Titans Fitness in St. George, Utah
Thank you for your interest in working with Balance of Nature.
Balance of Nature is an equal opportunity employer.
Salary : $15
