What are the responsibilities and job description for the Remote Customer Retention Specialist - Part Time position at Balance Staffing- Call Center?
Job Description
Job Description
Overview :
The Retention Specialists' main purpose is to retain current customers of Globe Life. You will speak with existing policyholders and try to resell the benefits of why it is important to have life insurance.
Primary Responsibilities :
- Call Center Environment Position - Need to be comfortable handling high volume calls on a daily basis - Dependent on the volume but on average around 90 calls per day - Mixture of both inbound and outbound calls
- Heavy phone contact with existing policyholders who are wanting to cancel their policy
- Trying to explain and resell the benefits of why it is important to have life insurance
- Services cancellation requests
- Ensure customer needs are met on every interaction
- Maintain department standards for number of calls, average handle and time management
Requirements :
Preferences :
Job Type :
Location :
Training Schedule (Remote) :
Post-training Schedule (Remote) :
Bonus Pay (Differs based upon campaign) :
Eligible to earn “prorated commission” of up to an additional $6 / hr based upon performance of how many policies are conserved
Equipment : Will be provided
Will be sent via FedEx and will include a dual monitor, headset, keyboard, mouse, and a camera for virtual meetings
Benefits :
Company Description
Balance Staffing is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. To us, job seekers are more than a resume; they are unique individuals working to achieve their career dreams and companies aren’t clients, but partners striving for business success. Our goal is connecting top talent with exceptional employers. Since 1997, that’s been our guiding purpose, inspiring us to always be at our best, so we can be there for you.
Company Description
Balance Staffing is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. To us, job seekers are more than a resume; they are unique individuals working to achieve their career dreams and companies aren’t clients, but partners striving for business success. Our goal is connecting top talent with exceptional employers. Since 1997, that’s been our guiding purpose, inspiring us to always be at our best, so we can be there for you.
Salary : $6 - $16
