What are the responsibilities and job description for the Remote Customer Service Rep position at Balance Staffing- Call Center?
Job Description
Job Description
Overview :
The Remote CSR is to provide excellent customer service by explaining policy coverage, claim status and assisting with claim payments or other policy information to policyholders and / or interested third parties via inbound calls (no sales). You will provide exceptional service by ensuring all inquiries and issues are handled promptly and professionally through the use of multiple systems. Through training, CSR’s focus on first contact resolution and high customer satisfaction while maintaining adherence to defined operational standards set for CSR's (i.e. attendance, utilization, call quality, etc.).
Primary Responsibilities :
- Call Center Environment - High call volume that you will be handling - Anywhere from 70-120 calls that you’ll handle on a daily basis
- Heavy phone contact with policyholders, providers and interested third parties.
- Review and maintain new and revised procedures regarding policy information.
- Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)
- Maintain department standards for the number of calls, average handle and time management.
Requirements :
Location :
Benefits :
Full time employees only are eligible for benefits after 30 days and fully invested in the pension for life with 5 years of service
Pay : $16 / hr
Training :
Needs open availability M-F between 7 : 30 am - 6 : 30 pm CST. Will be assigned to 40 hr workweek.
Schedule post-training :
Equipment :
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Balance Staffing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity Veteran status, or any other characteristic protected by federal or state law.
Company Description
Balance Staffing is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. To us, job seekers are more than a resume; they are unique individuals working to achieve their career dreams and companies aren’t clients, but partners striving for business success. Our goal is connecting top talent with exceptional employers. Since 1997, that’s been our guiding purpose, inspiring us to always be at our best, so we can be there for you.
Company Description
Balance Staffing is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. To us, job seekers are more than a resume; they are unique individuals working to achieve their career dreams and companies aren’t clients, but partners striving for business success. Our goal is connecting top talent with exceptional employers. Since 1997, that’s been our guiding purpose, inspiring us to always be at our best, so we can be there for you.
Salary : $16
