What are the responsibilities and job description for the Office Administrator position at Balance?
Job Overview
We are seeking a dedicated and organized Office Administrator to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our office by managing administrative tasks, providing exceptional customer support, and maintaining an efficient work environment. This position requires strong communication skills, attention to detail, and the ability to multitask effectively.
Responsibilities
- Utilize Google Suite and other software tools to streamline office processes and enhance productivity.
- Support team members with various administrative tasks as required.
- The Front Desk Associate is responsible for driving sales through excellent customer service. You will work directly with existing and prospective clients to determine needs, schedule appointments, and sell memberships. This role is a critical liaison between client, therapist, and business.
Customer Service
- · Provide excellent customer service through client outreach and in-person discussions
- · Build and maintain client relationships
- · Educate clients on the value of therapeutic massage and differences in service offerings
- · Encourage client feedback and reviews
Sales
- · Problem-solve to determine client needs with the therapist's skill set
- · Adhere to all sales-related policies and procedures
- · Meet established sales goals
- · Discuss and seek additional sales opportunities based on client need
Operations
- · Excellent attention to detail
- · Comply with all policies and procedures for opening/closing, communication, scheduling, and client checkout
- · Follow-up and confirm appointments
- · Assist in the maintenance and organization of the office
Qualifications
- · 1-2 years experience preferred
- · High School diploma or equivalent
- · Strong written and oral communication skills
- · Experience with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, etc.)
- · Self-motivated team player
- · Availability to work some nights, weekends, and holidays
- · Highly customer service-oriented, results-driven, goal-oriented
Skills
- Proficient in office management practices with a strong focus on organizational skills.
- Exceptional customer service skills with a friendly demeanor.
- Strong proofreading abilities to ensure high-quality documentation.
- Ability to manage front desk operations efficiently.
- Strong organizational skills to handle multiple tasks effectively in a fast-paced environment.
Join our team as an Office Administrator and contribute to creating a welcoming and efficient workplace!
Job Type: Part-time
Pay: $15.00 per hour
Expected hours: 15 – 20 per week
Benefits:
- Employee discount
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Morning shift
- Weekends as needed
Experience:
- Customer service: 2 years (Required)
Ability to Commute:
- Orlando, FL 32804 (Required)
Work Location: In person
Salary : $15
