Chiropractic Assistant/Receptionist

Chiropractic Assistant (Part-Time)

Mission Statement

BalancePoint Chiropractic provides exceptional, patient-centered chiropractic care to enhance the overall health and well-being of our community. Our mission is to restore balance, promote wellness, and improve the quality of life for our patients by delivering compassionate, effective, and holistic chiropractic services. We are committed to helping individuals achieve optimal health and vitality through a personalized, evidence-based approach.

What you’d be doing in this role:

The Chiropractic Assistance (CA) is a crucial part of the patient experience, overseeing both check-in/check-out responsibilities. The CA focuses on patient flow, compliance, patient accounts, and building positive patient relationships. This position requires a high-level of organization, communication skills, and the ability to manage multiple tasks to ensure a smooth and welcoming experience for each patient.

Key Responsibilities

• Patient Experience: Greet and check-in patients, manage patient appointments including making courtesy calls to confirm appointments, scheduling no show follow-up appointments, and re-schedule appointments. Verify all patient paperwork is complete and ready for each type of visit including New Patient Questionnaires, Health Screenings, and any follow-up with patients as needed. Assist with performing any patient screening(s) and print necessary paperwork for doctor.
• Patient Account, Billing, and Transactions: Count, manage and balance cash drawer. Manage patient accounts, enter transactions, and collect patient payments. Prepare and print necessary forms, schedules, and receipts for patients. Process patient paperwork regularly to keep patient information current and safely disposed.
• Patient Communication: Address incoming phone messages, monitor the company email inbasket for patient communication, and distribute messages or information to appropriate team member(s).
• Office Environment: Create and maintain a communication loop with patients to identify concerns, new requests, or areas for improvement, ensuring a positive experience for all. Maintain appropriate level of marketing materials throughout the office to ensure availability for patients. Ensure the cleanliness and organization of treatment areas and waiting rooms.
• Cross-Functional Collaboration: Actively participate in team meetings and complete additional assignments as needed.
• Technology Utilization: Complete training of various chiropractic software programs to enrich your knowledge of the chiropractic experience.
• Patient Education and Self-Service: Watch appropriate training videos to learn about the chiropractic office experience, vocabulary, and concepts for proper patient management.

What You’ll Need:

· Educational Background: 2 year /Associates Degree in Business Administration, Health Care or a related field of study or equivalent years of job experience required

· 3-5 years of relevant work experience in a health care environment required

· A team player who is committed to providing high quality patient care

· Ability to demonstrate strong customer service skills

· Strong organizational and multi-tasking skills

· Excellent oral and written communication

· Proficient in using phone systems and other office equipment

· Ability to multi-task in a fast-paced environment, while maintaining attention to detail

· Ability to work together in a team environment

· Proficient in Microsoft Office (Outlook, Word, Excel)

· Experience with patient scheduling software

· Familiarity with insurance billing and claims submission is an added benefit

What’s in it for you:

· Opportunity to meet new people and be a part of their chiropractic journey

· Competitive compensation package

· Competitive Pension plan

· Generous holidays and flexible hours

· Continuous mentorship & ability to make a difference

· Opportunity to work with a dynamic and talented team of professionals

· Fast-paced, collaborative work environment where your ideas and contributions are valued

We are committed to fostering an inclusive and diverse workplace where everyone is treated with respect and dignity, irrespective of their race, gender, ethnicity, or any other characteristic.

Please note: While we may not be able to reply to every application, candidates progressing to the next stage will be contacted promptly.

SPECIAL NOTATION

The preceding statements are intended to describe the general nature and level of work being performed by people in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills. The Employer retains the right to change or assign other duties to this position.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity, genetic information, age, national origin, disability, veteran status, sexual orientation, marital status, military status, or any other characteristic protected by local, state, or federal law.

Job Types: Part-time, Per diem

Pay: $28,000.00 - $32,000.00 per year

Expected hours: 25 – 30 per week

Benefits:

• 401(k) matching
• Flexible schedule
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training

Schedule:

• Day shift
• Monday to Friday
• No weekends

Education:

• Associate (Required)

Experience:

• Customer service: 3 years (Required)
• Medical records: 3 years (Preferred)
• Computer skills: 5 years (Required)

Experience:

• Customer service: 3 years (Required)
• Medical records: 3 years (Preferred)
• Computer skills: 5 years (Required)

Experience:

• Customer service: 3 years (Required)
• Medical records: 3 years (Preferred)
• Computer skills: 5 years (Required)

Ability to Commute:

• Wausau, WI 54401 (Required)

Work Location: In person

Salary : $28,000 - $32,000