What are the responsibilities and job description for the EXECUTIVE MEETING MANAGER position at Balboa Bay Resort & Club?

Job Details

Level

Management

Job Location

Balboa Bay Resort - Newport Beach, CA

Remote Type

N / A

Position Type

Full Time

Education Level

4 Year Degree

Salary Range

68,640.00 - $70,000.00 Salary / year

Travel Percentage

Undisclosed

Job Shift

Job Category

Sales

Description

Position Summary :

Responsible for soliciting group business that enables the resort to meet and / or exceed revenue goals in rooms and food and beverage revenue. This position is designated for a go-getter', enjoys building lasting relationships, encompasses an Entrepreneurial Style business acumen and can think outside of the box to achieve revenue goals.

Duties & Responsibilities

Primary Responsibilities / Essential Functions :

Responds to all incoming leads for business to secure opportunities and maximize sale of available space as is beneficial for the property.
Consistently offer professional, friendly and engaging service.
Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis.
Maintains accounts, contact, activity and business details with the appropriate applications.
Establish parameters, quotes and negotiate prices, confirming by written contracts.
Work closely with Conference Services and operational Departments to ensure all details of the contract were delivered.
Develop / maintain knowledge of market trends, competition and customers.
Conducts familiarization trips and Sales Blitzes as needed. Participate in local community to develop business.

Other Responsibilities / Supportive Functions :

Solicits new business opportunities through prospecting new customers when needed (including groups, travel managers, travel agents and consumers). Uses network channels to open doors to new customers. Seeks methods to penetrate key business activities within the marketplace and finds profitable ways to bring this business to the hotel. Research information on market and trends and the clients supporting those markets locally.

Makes onsite and field presentations to prospective clients. Participates in pre- event meetings, training and other sales-related meetings as required.

Responds to guest inquiries and coordinates special arrangements and requests.

Resolves guest complaints within scope of authority, otherwise refers the matter to upper management. Notifies supervisor and / or Security of all unusual events or circumstances.

Qualifications

Qualifications (relevant experience, education and training) :

High school diploma or general education degree (GED), or equivalent combination of education and experience. Bachelor's degree in hospitality desired.

One or more years of related sales experience (i.e. Catering / Event Sales, Event Coordination, or as an Executive Meeting Manager) in a similar sized hotel / resort or winery operation.

Possess solid knowledge of hotel service standards, guest relations and etiquette. Ability and experience in successfully selling and working in a high volume, time sensitive environment.

Ability to learn, follow and maintain effective sale processes designed to attain maximum revenue while ensuring adherence to established operating criteria.

Completes all required training as scheduled.

Strong knowledge of sales techniques with strong skills and ability to negotiate and close sales desired.

Requires ability to determine the needs of customers and persuasively present sales options through verbal face-to-face and telephone interactions. Must be able to create and effectively provide sales presentations and materials to potential customers. Contacts sometimes contain confidential / sensitive information so requires ability to use discretion.

Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Must be able to solve problems and remain calm and alert if dealing with difficult guests, during busy activity periods or in an emergency.

Proven ability to work independently, well organized, creative and team oriented.

Ability to work under pressure; must be able to multi-task and possess excellent follow-up skills.

Requires working knowledge of Word, Excel, Outlook and ability to learn computer systems used at the hotel.

Opera, Salesforce FDC, ProposalPath and Cvent experience preferred.

Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts. Position requires working from property location.

Must maintain a clean appearance and professional demeanor.

Special Skills & Abilities / Mental and Physical Demands :

While performing the duties of the job the team member regularly sits for sustained periods of time and stands and walks occasionally when working with potential customers to present information and tour the property. The team member occasionally grasps objects such as presentation materials. The team member occasionally reaches by extending hand(s) and arm(s) in any direction while performing essential functions of the job. The team member frequently talks when communicating with current or potential clients and staff. The team member frequently needs to hear voices while interacting with potential customers, guests and staff. Many aromas and smells are present in the dining areas. Exerts up to 40 pounds of force occasionally, and / or up to 10 pounds of force constantly to move objects such as sales materials. The team member is required to have close visual acuity to operate a computer. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the sales materials and contracts.

The team member is primarily subject to environmental conditions found working inside. The team member is occasionally subject to loud noise (or music) when working in or around the property. The team member is occasionally subject to atmospheric condition such as fumes, odors, or dusts.(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and / or abilities required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary : $68,640 - $70,000

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