Clinical Support Supervisor

Job Details

Description

Why work for us?

• Balboa Nephrology is the largest kidney care practice in California and participates in a national Medicare program focused on value-based care.
• Through our joint venture with Evergreen Nephrology, we are a growing organization with opportunities for professional and personal growth.
• We will help you grow in your leadership experiences while learning the new value-based care world.
• Comprehensive benefits package that includes medical, dental & vision on the 1st of the month 30 days after hire.
• Employer contribution of up to 10% of annual pay for your 401K.
• Generous paid time off plus 8 paid holidays, a birthday float day off and a mental health day!
• Company paid life insurance.
• Join a fast-growing field - employment of medical and health services managers is projected to grow 32 percent from 2020 to 2030, much faster than the average for all occupations.
• Voted 4 years in a row as a Top Workplace of San Diego 2020-2024!
  
  

Our Values: Patient-centered I Accountability I Respect I Innovation I Data-Driven

Our Mission: to consistently deliver superior care – Balboa Care – to every patient with kidney disease.

About The Position

The Clinical Support Supervisor will work closely with the Clinics Manager responsible and accountable for supervising and leading a team at our Oceanside Clinic. This role will be instrumental in defining the mission, goals, budget, and performance standards for the clinic and communicating it to staff. This individual will also help coordinate care between patients, nephrologists, and other care providers.

Essential Duties And Responsibilities

• Supervise all day-to-day operations of the clinic using sound business principles
• Conduct Daily huddles
• Meet with Clinics Manager on a regular basis and communicate timely and effectively when clinic manager is not on site
• Lead onboarding for new staff to ensure proper introduction of clinic workflows
• Attends interviews with Clinics Manager/Director of Clinic Operations
• Perform clinical support for assigned clinic provider(s)
• Build strong, positive communication with physicians, staff and peers and works as a team to enhance the success of the practice.
• Provide education and care management to patients and their families on the ongoing management of CKD
• Serve as the Value-Based care expert for the clinic
• Supervise and support coordinated care between patient, nephrologist, and other care providers as necessary
• Serve as the primary contact for referrals teams and facilitate escalations appropriately
• Serve as the insurance coverage and eligibility go-to for the clinic
• Supervise and support all regulatory standards, requirements, and guidelines as it relates to federal, state, and local regulations, as well as licensing boards and accreditation authorities
• Develops strong inter-department teamwork to meet the needs of the patients and physicians and drive decision-making and other actions
• Identify and implement opportunities to build employee morale and individual motivation
• Leads by example and serves as role model for all staff to live by Balboa Mission & Values
• Recommend and implement new initiatives when appropriate
• Monitor patient service feedback and contribute to the process of resolving complaints and service issues
• Supervise staff to maintain proper documentation in EMR and ensure charts are in order; maintain required documentation as per Federal, State and Company Policy
• Identify and report any quality-of-care issues and patient complaints
• Maintain HIPAA compliance as it relates to care
• Other duties and tasks as assigned
  
  

Pay Range

$23.00/hour and up, depending on experience.

Location: On-Site

Required Qualifications

• Medical Assistant with 4 years of experience in a clinical office – front and back-office responsibilities.
• Minimum of 2 years as Medical Assistant within a Nephrology office.
  
  

Other Considerations

• Background check required
• Travel to other sites located within San Diego County may be required
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
• Supervisory duties – Yes
• Status – full time/exempt
  
  

Language Skills

While performing duties, the employee is regularly required to talk, hear, read, write, type and respond in English and understand clinical/medical vocabulary written and spoken.

Vision Requirements

Vision requirements include close vision, ability to adjust focus, and see color.

Physical Demands

Physical requirements may vary slightly and should be reviewed with your manager. In general, this position requires the ability to lift up to 35 pounds unassisted; ability to stand for extended periods of time and to perform repetitive stooping, walking, stretching, reaching and some sitting; ability to use full range of body motions required to lift patients, wear a lead apron, and lift and move supplies. Must be able to safely ascend and descend stairs as a core part of the job, with or without reasonable accommodation, when no elevator or lift is present.

Work Environment

Job required tasks routinely involve a potential for mucous membrane or skin contact with blood, body fluids, tissues or potential spills or splashes. Use of appropriate personal protection measures is required for every healthcare provider in these positions. Require to routinely use standard office equipment such as laptop, computer, mouse, and photocopier.

About Balboa United

Beginning in 1973, Balboa has grown from two physicians to a comprehensive nephrology team of 52 board certified physicians and 8 advanced practitioners. On January 1, 2018, Balboa Nephrology Medical Group (BNMG) launched Balboa United, a full-service medical practice management services organization. From one small office, BNMG now has 24 clinical offices throughout San Diego, Imperial, Orange and Riverside counties. In addition to office and hospital-based patient care, Balboa physicians manage the dialysis treatments of approximately 4,500 patients at 88 dialysis centers and conduct Nephrology based clinical research at 6 centers throughout Imperial and San Diego counties (California Institute of Renal Research).

• EEO Statement Balboa United is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available person in every job. Our Company policy prohibits unlawful discrimination based on race, color, creed, religion (including religious dress & grooming), sex (including pregnancy, childbirth or related medical conditions), gender (including gender identity and gender expression), marital status, registered domestic partner status, military status, age, national origin or ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, sexual orientation, or any other basis protected by applicable federal, state, or local law. We also prohibit unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee of Balboa United, including managers and co-workers. If you believe you have been subjected to any form of unlawful discrimination, submit a written complaint to your manager or Human Resources (HR). Your complaint should be specific and should include the names of the individuals involved and the names of any witnesses. If you need assistance with your complaint, or if you prefer to make a complaint in person, contact the Company's Human Resources Department. We will immediately undertake an effective, thorough, and objective investigation and attempt to resolve the situation.