What are the responsibilities and job description for the Helpdesk Tier or 2 position at Balboa Technologies?
Balboa Technologies is a boutique Managed Service Provider striving to provide white glove IT support to our clients. Our client base is mostly focused in Southern California and Orange County. We are very hands on with our customers providing a unique IT experience. We are looking for people with passion and energy about their career.
Balboa Technologies is seeking the ideal Candidate to join our team as a Tier 2 Desktop Support Technician. Along with the technical skills, we are seeking a candidate capable of multi-tasking, working under pressure, meeting deadlines, taking the initiative to complete tasks, and having great customer service skills.
What we're after is a well-rounded person who loves technology
1. Good communication skills with non-technical clients
2. Great problem-solving skills
3. Strong Active Directory experience
4. O365/Azure Knowledge
5. Bonus experience, SharePoint management, SQL management/backup
Job Description
1. Customer service
2. Desktop support, manage client requests
3. Communicate with vendors
4. Evaluate and document client systems
5. Install - monitors, troubleshoot OS’s, software, hardware, backups, and other computer infrastructure
6. Configure workstations, deploy tablets, phones, printers, imaging devices, new equipment, and other peripherals
7. Front line tech support
8. Respond to system alerts, outages, service requests
9. Perform other work-related duties as assigned
Expectations
1. A high degree of accuracy and attention to detail
2. Able to work independently, multi-task, and take ownership of various parts of a project or initiative
3. Able to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements
4. Great organizational skills. Able to prioritize tasks while handling various projects simultaneously
5. Work with internal teams and cross-functionally
Working Environment
1. General office environment (Business casual)
2. Lifting 40lbs required
3. Occasional travel is required throughout Southern California
4. On Site in Irvine, CA near John Wayne Airport
Compensation Includes:
1. Fair Market Salary
2. Potential for Growth and Expansion
3. Healthcare Contribution
4. 401K
