What are the responsibilities and job description for the Global Account Manager position at Balboa Travel, Inc.?
A Global Account Manager position requires a deep knowledge of and relationship with corporate customers. This role is to integrate client requirements, identify innovative solutions, earn clients' trust, and execute / maintain these solutions on an ongoing basis. The global account manager is responsible for the implementation, profitable management, strategic growth, and retention of the customer. The position requires a strong understanding of agency operations, the external market, and a strong ability to work with internal and external customers to achieve mutual success. Critical is an in-depth knowledge of our commitment to customer partnerships and service.
Our ideal candidate :
- 5 years experience in Global Travel Management related environment and prior success in leading Account Management and / or operational teams
- Track record of developing and executing business strategy to retain and engage customers and to grow revenue through account-based strategy and partnerships
- Proven experience in customer success including : customer acquisition, account management and / or process optimization
- Known for your exceptional internal and external stakeholder management skills. Able to build strong relationships and demonstrated ability to influence and deliver impressive customer outcomes
- Driven by analytics and takes an evidence-based, data-driven, disciplined and process-oriented approach to the end-to-end customer lifecycle
- Has a customer first mindset with the ability to advocate their needs
- Empathetic and can identify and document key pain points and opportunities to delight in a customer journey that provide actionable insights to the delivery team
- Thrives working in a scaling fast-growth environment where you are driving operational excellence
- Is a great communicator with the ability to transfer knowledge from customers as well as team members to the wider team
- A master collaborator and a self-starter who has the tenacity to solve problems and find solutions in a professional and goal driven way
- Benefits :
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
- Flexible schedule
- Other
Job Type : Full-time
Schedule :Supplemental pay types :
Experience :