What are the responsibilities and job description for the Help Desk Analyst position at Balch & Bingham LLP?
Balch & Bingham LLP is a dynamic firm focused on talent, collaboration, creativity, and commitment. At Balch, our professional staff play a key role in achieving excellence for our clients, fulfilling indispensable responsibilities and functions that allow us to sharpen competitive advantages. Your energy and talents are essential to the advancement of our firm and our clients. In our collaborative environment, you will team up with skilled and approachable colleagues to deliver unsurpassed service to those who trust us to help them navigate their most complex legal challenges.
Balch & Bingham LLP is currently seeking a talented Help Desk Analyst to join the firm's technology team in our Birmingham, AL office. This position is responsible for the phone support of a multi-site, physical, and virtual desktop environment primarily based on Microsoft technologies. The Help Desk Analyst interacts with firm leadership, attorneys, and professional staff. The ideal candidate is a self-starter, shows initiative, and remains professional throughout all interactions.
Responsibilities:
- Serve as first tier support for Help Desk questions.
- Follow firm’s standard help desk procedures.
- Resolve or escalate IT support tickets in a timely manner with a high level of client service.
- Identify routine technical issues through discussions with end users via telephone, email, web, and other channels.
- Assist in the support of the Microsoft Windows Environment.
- Assist in the support of the Microsoft Office Suite of Applications and other legal specific applications.
- Troubleshoot individual software applications as needed.
- Maintain and track check-out equipment such as laptops, projectors, mobile devices, etc.
Skills and Qualifications:
- Strong communication and interpersonal skills.
- Knowledge of Microsoft Windows operating system concepts and principles.
- Knowledge of Microsoft Office Suite.
- Ability to work independently and collaboratively with other team members.
- Ability to manage multiple projects in a fast-paced, deadline-driven environment.
- High School Diploma or equivalent required. Associate’s degree preferred.
- 1 or more years of related experience supporting a Microsoft driven environment.
