Office Coordinator

COMPETENCIES

• Very friendly / Exerts positive energy / A pleasure to be around / Recognizes returning guests
• Exhibits great hospitality / Makes guests feel that we are on their side
• Highly organized / Creates & maintains systems that are attentive to detail
• Truly excellent communicator / Listens attentively & genuinely cares what people are saying
• Comfortable with multi-directional communication
• Punctual and self-motivated with good time management skills
• Takes offense to uncleanliness and clutter
• Skilled conflict resolver / Doesn’t avoid conflict / Handles discord with empathy
• Does not tolerate themselves or anyone slipping below high standard of performance
• Desire for continued learning and ability to take constructive criticism

RESPONSIBILITIES

• 1. Uphold our standards and core values

a. Honesty

b. Strong Work Ethic

c. Teamwork

d. Kindness

• Provide outstanding customer service to guests, staff and vendors
• Help maintain a safe, clean and well-organized environment
• Perform distillery opening duties Monday through Friday and welcome and direct guests
• Proficient in google suite (sheets, drive, email, business, etc.)
• Answer and monitor the main phone line at the distillery taking messages and directing guests and vendors to the appropriate contact
• Monitor, answer and forward messages that come from guests to info@ email address
• Ensure there are always sufficient disposables on hand for the Visitor Center and conference room. Monitor and maintain a standard inventory
• Place orders for supply requests from the Director of Retail, FOH Manager and Head Bartender as requested
• Ensure there is a sufficient standing inventory of shipping supplies
• Monitor and maintain cleanliness of breakroom, passthrough room and conference room. Run dishwasher at the end of the day and empty in the following morning
• Intake mail and packages, assuring they go to the appropriate place
• Assist the Director of Retail Operations as directed
• Tour coordination

Bookings, Cancellations, Special Requests, Setup, Standards, Execution

• Programming assistance

Weekly meetings, Setup, Execution. Asset Coordination

• Inventory coordination.

Monthly physical inventory and Evergreen Reordering

• VC/Sales/Blending Shipping Support
• Community Engagement Assistance and Donation liaison
• Coordinate projects for the Director of Retail Operations, this includes assisting other FOH management team members with their projects at the direction of the Director of Retail Operations
• Prepare shipments for the sales team, single barrel team, media and managers
• Act as point of contact for donation requests
• Perform retail sales for guests when bar staff is unable to or not present
• Assist bar staff with customer support when needed or requested
• Attend and participate in weekly FOH meeting
• Assist the FOH with special event as needed (this may include some weekend asks)
• Develop an intimate knowledge of Balcones history and products
• Learn and become fluent in our point of sale system
• Develop a good general understanding of whisky

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Night shift

Ability to Commute:

• Waco, TX 76701 (Preferred)

Ability to Relocate:

• Waco, TX 76701: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $25