What are the responsibilities and job description for the FT Players Assistant - Golf Staff position at Bald Head Island Club?
Position Description Summary
The Bald Head Island Club is excited to announce an opening for a Full-Time Player Assistant . This role is essential in delivering extraordinary experiences for our members and guests by ensuring smooth and enjoyable golf operations. The ideal candidate will excel in providing exceptional service, anticipate the needs of players, and maintain a professional and welcoming demeanor.
Role & Responsibilities
Create a memorable golfing experience for all Members and guests, continually providing excellent customer service with a high level of professionalism
Assist in the daily operation of the Golf Shop and tournament operations, as needed
Check-in Members and guests at the bag drop
Prepare carts for Members prior to play
Maintain carts, always keeping them clean and well-stocked
Be detail-oriented and able to prioritize in a fast-paced environment
Complete all opening and closing duties, as instructed, including completing, signing, dating, and emailing checklists to management
Take care of Members, pulling bags, answering questions, and offering general help, as needed
Be knowledgeable about the course and pace of play
Solve problems, work as a team, be a leader, and inspire happiness
Maintain up-to-date credentials, certificates, and licenses, as applicable
Commit to continuous professional development, keeping abreast with current industry trends, tools, technologies, and opportunities, attending conferences, seminars, and workshops as assigned
Qualifications & Education Requirements
Working knowledge of golf operations
Must possess appropriate analytical skills, attention to detail, follow-through, creativity, and a high level of motivation
Ability to communicate effectively and professionally in both written and verbal formats
Willingness to learn and accept instruction
Must possess a positive attitude and good work ethic
Proficient in business-related software (Microsoft Office Suite, website management, POS)
Valid driver's license required
High-end customer service experience in a hospitality or retail environment preferred
Prior golf course experience preferred
High School Diploma or GED required
Other Accountabilities
Because of the fluctuating demands of the Clubs' operation, it may be necessary for each employee to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as others are expected to help you while we foster a team environment. Therefore, you may be required to perform other tasks, as needed, that are not included in the above.
Adhere to all of the various company written mandatory standards of operations, policies and procedures, manuals, memos, and other oral instructions.
Working Conditions
Outdoors, in the cart storage area, short game area, driving range, etc in varying weather
Indoors, in a climate-controlled golf shop
Physical Requirements
Regularly required to sit, talk, hear, and use hands
Must be able to stand for long periods of time
Ability to lift and move heavy objects, in excess of 40 pounds
Repetitive motions are required
Ability to bend, squat, lift, kneel, and crouch
Must be able to safely operate a golf cart and other heavy machinery, as needed
Moderate to heavy lifting, pushing, and pulling is required
Attendance Expectations
Full-time position, with a 4-6 day workweek depending on the season and business needs.
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