Tennis Assistant

Position Description Summary

Tennis Assistants are responsible for the safe and successful operation of the tennis courts.

Role & Responsibilities

• Create a memorable experience for all Members and guests, continually providing excellent customer service with a high level of professionalism
• Provide immediate attention to all Members and guests upon arrival/check-in
• Assist all Members with any requests
• Refer to each Member by name at least three times during their stay
• Enforce all Club rules and policies in and around the tennis area
• Respond to any emergency situations accordingly
• Facilitate tennis activities, creating a fun and engaging experience
• Assist in creation and revision of tennis activities, providing feedback on which activities are the most successful/have the best Member engagement
• Be knowledgeable about Club events, promotions, and general activities
• Maintain the cleanliness of the tennis area, adhering to all Club standards
• Promote a fun and relaxing atmosphere, responding to all requests in a timely and professional manner
• Project an upbeat and positive attitude with a good work ethic at all times
• Advise management of any complaints as soon as they occur
• Complete all opening, side, & closing duties, as instructed
• Consistently adhere to state and local laws
• Be detail-oriented and able to prioritize in a fast-paced environment
• Solve problems, work as a team, be a leader, and inspire happiness
• Operate within all guidelines, policies, standards, and constraints as established by the Club, and assist in the implementation of BHIC mandatory standards of operations

Qualifications & Education Requirements

• Must possess appropriate analytical skills, attention to detail, follow-through, creativity, and a high level of motivation
• Ability to communicate effectively and professionally
• Willingness to learn and accept instruction
• Be dependable, prompt, and team-oriented
• Must possess a positive attitude and good work ethic
• Country or Private Club experience preferred
• 4.0 level preferred

Other Accountabilities

• Because of the fluctuating demands of the Clubs’ operation, it may be necessary for each employee to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as others are expected to help you while we foster a team environment. Therefore, you may be required to perform other tasks, as needed, that are not included in the above.
• Adhere to all of the various company written mandatory standards of operations, policies and procedures, manuals, memos, and other oral instructions.

Working Conditions

• Outdoors, on tennis courts in varying weather

Physical Requirements

• Regularly required to sit, talk, hear, and use hands
• Must be able to stand for long periods of time
• Ability to lift and move heavy objects, in excess of 20 pounds
• Repetitive motions and walking for long periods are required
• Ability to bend, squat, lift, kneel, and crouch
• Moderate to heavy lifting, pushing, and pulling is required

Attendance Expectations

• This position has an expected workload of 35 - 40 hours per week for high season; overtime may be required and off-season hours may differ

Reporting Structure

• Reports to: Director of Recreation
• Directly Supervises: N/A
• Indirectly Supervises: N/A