What are the responsibilities and job description for the Customer Service position at Baldinos Subs?
Welcome to Baldinos!
If you’re great at giving Hospitality, Making Guests feel Welcome and Appreciated, We’d LOVE TO HAVE YOU!
Everyone begins their career at Baldinos as an Customer Service Associate. We believe that promoting from within and investing in our own people is better.
As a Baldinos Trooper, you’ll be delivering the Hospitality, Service and Cleanliness our Guests expect from Baldinos.
Your FOUR General Responsibilities will be:
- Be a dependable person- Be Punctual, Respect Others Time
- Take the Initiative- Greet that Guest, Start that next order, etc.
- Know your Job- You menu and your procedures
- Practice Teamwork- Don’t leave another Trooper Behind.
What do we look for in an Customer Service Associate?
- A Great HUMAN- That means are you honest, personable, and capable of communicating with customers and co-workers
- You work well under stress
- You Want to Learn new things, so you can get PROMOTED.
- Someone who can own their mistakes, and keep it moving- “I did it, now let’s fix it”
What will you be doing?
- Expert execution of the four general responsibilities ie: (Be dependable, Take the Initiative, Know your Job, Practice Teamwork)
- Give Hospitality- Speak to Guests, Greet and Thank them when they enter and exit.
- Serving guests in person and on the phone by taking call in orders
- Deliver Orders in the Dining Room or Curbside
- Prepare orders neatly, accurately, and timely
- Greet guests and prepares their orders, uses Point of Sale system to record the order and computes the amount of the bill. Collect payment from guests and makes change.
- Prep Vegetables, Meats, and Bake Bread and Cookies
- Maintain a professional appearance with a crisp uniform, hat and name-tag and personal hygiene standards.
Job Benefits
- Daily Tip Share
- Monthly Online Ordering Tip Share
- Performance Bonuses
- Dental
- Vision
- Accident Insurance
- Short Term Disability/ Life Insurance
- Maternity Leave
- FREE or Discounted Meals (50% Off Regular Meals and free meals on certain shifts)
- Online Scheduling- Free Scheduling APP
- Free Uniforms to keep you looking crisp and clean.
- Frequent Performance Assessments- 30/45/90 Day and 6 Month Mark of your employment