What are the responsibilities and job description for the Inside Sales Representative- Boston position at BALDOR SPECIALTY FOODS INC?
Shift: 2pm-10pm (Hybrid 3 days onsite/2 days remote)
About Baldor
Since our beginnings as part of the iconic Greenwich Village retail store, Balducci’s, Baldor has maintained its original promise – curate and deliver the best ingredients from around the world. For 25 years, we have served the food industry using cutting-edge logistics to create a seamless customer experience. Our commitment to service and quality has made us the first choice in distribution for a diverse list of industry leaders, including hotels, restaurants, county clubs, hospitals, and nursing homes.
Position Summary
Are you that friend people call to recommend the seasonal go- to restaurant or mouthwatering recipes? If so, your passion for food will be fulfilled working for Baldor Specialty food’s sales team. We’re seeking an ingredient-loving, produce-obsessed restaurant enthusiast, with a reputation for being a born salesperson. As the Sales Representative, you are expected to know Baldor products and policies inside out and be able to communicate those to our customers. The goal is to increase customer sales, satisfaction, loyalty, retention, and ultimately meet the highly demanding expectations.
Responsibilities:
- Excel by Upsell. Seek opportunities to expand sales by recommending potential new products or logical replacements that offer value.
- First point of Contact. Welcome and on-board new customers, assist with applications, introduce them to our comprehensive website and impress them gratitude and efficiency.
- Wear a cape. Your superpower will be to handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure complete resolution.
- Details Galore. It is essential to pay close attention to detail while entering orders and multi-tasking.
- Stay informed. Provide clients with daily process, market fluctuations, and new seasonal items.
- Woo the New. Identify perspective clients using advertising campaigns, mailing lists and personal contacts to introduce to Baldor.
- Teamwork makes the Dream work. Collaborate with other departments.
Requirements and Skills:
- Your passion for, and knowledge of, food, ingredients, and the restaurant environment.
- Your commitment and willingness to deliver excellent service and create value for chefs.
- Your proven work experience in sales, customer service, and a culinary background for at least a year.
- Your ability to listen actively, relay information, and type basic information simultaneously.
- Your brilliant computer skills that will help you master our technology systems (Zen desk experience preferred).
- Your multilingual skills (well, it would be a plus!)
Join our dynamic team and make a significant impact on the success of our products and the satisfaction of our customers. Apply now. We look forward to meeting you!
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