Grocery Supervisor - Balducci's Greenwich, CT

General Summary: Exemplifies strong customer service in every aspect of the job. Supports the Grocery Manager in directing and controlling the operation of the Grocery Department, including supervising and training personnel to achieve departmental and store sales and profit objectives.

Key Responsibilities include, but are not limited to:

Champions corporate and division customer service programs to meet or exceed division customer service goals. Instills a culture of excellent customer service in the department and throughout the store.

My primary duty is supporting the management of the Grocery Department. In that regard, it plans, organizes, and directs day-to-day operations of the Grocery department, including dairy and frozen food sections. Maintains stock conditions, and ensures compliance with code date standards; cleanliness, sanitation, and safety standards; and security requirements. Controls pricing by following established division pricing guidelines and ensuring compliance with the coupon and discount policies.

Implements Company and Division operating and merchandising policies and practices. Controls merchandise shrink. Supervises and participates in store inventory counts. Supports Manager in establishing Grocery Department operating procedures as required for implementation of Company policies, Division directives and Store Director instructions.

Orders grocery products and maintains inventory levels according to Division directives. Supervises the processing of all reclamation. Maintains orderly and in stock conditions in back room, sales floor, and all grocery department areas.

Supervises receiving, storing, stocking, pricing, and merchandising of all Grocery products. May utilize hand trucks, pallet jacks and the bailer. Proper accounts for merchandise received. Handles positive customer and vendor relations. Engages in suggestive selling and other sales techniques. Monitors daily log sheet, purchase report, actual versus projected sales and labor.

Prepares and displays appropriate product signage.

Under supervision of the Grocery Manager, directs the work of all Grocery Department associates. Directs, motivates, trains, and participates in the hiring of all Grocery Department personnel. Ensures that all associates are instructed in the proper performance of work duties and are knowledgeable about Company policies and procedures.

Builds and maintains associate morale. Resolves associate complaints where appropriate and reports action taken to the Store Director. Immediately reports any potential serious policy violations, for matters including but not limited to working off the clock, harassment, food safety and sanitation, discrimination, etc., to the Store Director. Identify and train associates with high potential for advancement opportunities.

Understands the store and Grocery Department Profit and Loss statement, and plans department promotions accordingly. Frequently communicates sales goals, department performance and sales opportunities to department associates to ensure positive results.

Responsible for performing all job duties with honesty and integrity and in compliance with Company policies and procedures.