What are the responsibilities and job description for the Case Manager - Council on Aging - Baldwin County Commission position at Baldwin County Alabama?
Position Description
Nature of Work: Responsible, professional case management, administering to the needs of elderly individuals. Coordinating OA III and Senior Aides job duties providing scheduling, training and monitoring quality of work of subordinate staff. Coordinate emergency service with other service agencies. Promote Council on Aging programs.
Assesses needs and delivery of services through available resources, developing client's case plans. Serves as client advocate, provides assistance from governmental and private agencies. Responsible for locating available known resources within family, community and other service agencies. All cases begin with initial contact and end when all available known resources are secured. Provide work schedules, training and monitors quality of subordinate staffs' work. Represent, COA serving on local community committees. Case Manager works under the direction and supervision of Baldwin County Council on Aging Assistant Director and is evaluated through periodic review of case records and reports. Manages and evaluates clients for the S.A.I.N.T.S. Program. Provides insurance assessments for new clients. Initiates contact of case services needed and secures services for clients. COA representative to the local V.O.A.D. program, seeking to secure aid for the elderly. In the event of a disaster, Case Manager serves as a Long-Term Recovery case manager, evaluating seniors needs and coordinating with local agencies and volunteers to meet those needs. Evaluates and coordinates frozen meals delivery for Baldwin County. Coordinates Medicaid Waiver referrals. Actively involved with the Ozanam Charitable Pharmacy program and evaluates clients in need of prescription assistance not available through the pharmaceutical companies. Assists Seniors in sorting through Medicare Part D providers and provides information on the various options available. Assists with enrollment if necessary. Supervises two Prescription Assistance employees, answering questions, keeping information updated and inform them of current changes to the programs. Coordinates emergency services with other agencies. Holds public education discussions for local civic groups and organizations upon request. Educates area medical professionals as to the services COA can provide their patients. Enrolls clients in the Rx Assist program to track prescription.
This position requires driving as an essential function of the position. For Baldwin County driving requirements, please see the following link: Driver Qualifications. Successful applicants must be at least 20 years old, insurable by the County’s insurance carrier, pass a criminal and motor vehicle background check and will be subject to a pre-employment drug test and physical.
Essential Job Functions
- Identifies possible clients through referrals and various means of communication.
- Determines financial eligibility for government, private and community resources.
- Develops a care plan designed to satisfy clients' needs.
- Monitors services delivered to clients to assure appropriateness and adequacy of service.
- Maintains files and complete records and detailed work schedule.
- Plans, organizes, and coordinates volunteers, provides training and placement with compatible clients or positions.
- Evaluates progress toward the achievement of goals established by the care plan and makes necessary adjustments.
- Performs other duties as assigned.
- Refers clients to other agencies, coordinates service with public, private and community agencies.
Education and Experience
- Five (5) years active employment with any combination of training and experience in community service or a closely related field preferred.
- Possess a valid driver's license.
- Must have own transportation.
- Be willing and available to attend training related to job.
- Be responsible for keeping accurate time sheets.
Knowledge, Skills, and Abilities
- Knowledge of principles and procedures of record keeping.
- Knowledge of current office procedures, methods, and computer equipment.
- Ability to learn departmental programs, policies, and procedures.
- Ability to maintain accurate records and meet program deadlines.
- Ability to plan, organize and prioritize case loads.
- Ability to communicate clearly and effectively orally with staff and clients, orally and in writing.
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work.
Baldwin County Commission and Baldwin County Sheriff’s Office does not discriminate on the basis of race, color, national origin, sex, religion, age, marital status, disability, citizenship or veteran status in employment. It is the intent of the Baldwin County Commission and Baldwin County Sheriff’s Office to guarantee equal opportunity to allow disabled employees a bias-free work environment. Baldwin County Commission and Baldwin County Sheriff’s Office, upon request, will provide reasonable accommodation in compliance with the ADA. Recruitment and selection processes will grant equal opportunity for employment to qualified applicants and will not discriminate on the basis of disability. Reasonable accommodation will be provided upon request during the application, testing, and interview process.
