What are the responsibilities and job description for the Communications Technician II - CIS - Baldwin County Commission position at Baldwin County Alabama?
Position Description
This individual provides on-site support and installation for the County's desktop computer systems, cellular phones, premise wiring, and basic networking equipment, as well as other tasks as required. They also assist with basic maintenance and troubleshooting.
This position requires driving as an essential function of the position. For Baldwin County driving requirements, please see the following link: Driver Qualifications. Successful applicants must be at least 20 years old, insurable by the County’s insurance carrier, pass a criminal and motor vehicle background check and will be subject to a pre-employment drug test and physical.
Essential Job Functions
Premise Cabling & Wiring Installation and Maintenance
- Pull and terminate voice, video, & data cables.
- Understand & terminate patch panels.
- Tone out cables.
- Make & test patch cables
- Ability to climb ladders and work in elevated environments.
- Terminate, test, & certify Category 6 data cables.
- Other duties as assigned.
Systems/Equipment Installation and Maintenance
- Advanced installation, setup, and maintenance of Desktop Computer Systems.
- Advanced installation, setup, and maintenance of Computer Peripheral Equipment.
- Installation, programming and maintenance of cellular phones.
- Installation and maintenance of security cameras.
- Understand & use all test equipment required to complete tasks.
- Create documentation and train users on new or commonly used hardware and software.
- Other duties as assigned.
Administrative & Record Keeping.
- Keep work order status & work order time entry up to date.
- Keep assigned parts inventory up to date and accounted for.
- Follow industry and departmental standards for labeling and documenting cables, equipment, etc.
Education and Experience
- Should possess an associate’s degree or Technical Certificate from a recognized college, university, or technical school in Communications, Electronics, Computer Science, Information Technology, or a closely related field. Or combination of education and experience equivalent to these requirements.
- Should have a minimum of one (1) years’ experience as a Communications Technician I or a similar role
- Should possess A Certification or have the ability to acquire before the end of probation.
Other Characteristics
- Must be willing to travel and stay overnight as required.
- Must be willing to work nonstandard hours, including weekends and overtime.
- Must be willing to attend additional training, skills development, and other self-improvement courses as deemed necessary by supervisor.
Knowledge, Skills, and Abilities
- Thorough knowledge of diagnostic and troubleshooting skills.
- Strong Customer service skills.
- Strong problem solving and critical thinking skills.
- Thorough knowledge of premise wiring and fiber for voice and data communications.
- Some knowledge of TCP/IP.
- Thorough knowledge of desktop computer systems and computer peripheral equipment.
- The ability to stay up to date with the latest advancements in hardware and software.
- Thorough knowledge of computer operating systems and computer networks.
- Some knowledge of computer networks.
- Ability to plan and organize work in order to set priorities and meet deadlines.
- Ability to relate highly technical issues and respond to questions at a layman's level of understanding.
- Ability to communicate effectively, both orally and in writing.
- Ability to establish and maintain effective working relationships with department heads and other employees.
Baldwin County Commission and Baldwin County Sheriff’s Office does not discriminate on the basis of race, color, national origin, sex, religion, age, marital status, disability, citizenship or veteran status in employment. It is the intent of the Baldwin County Commission and Baldwin County Sheriff’s Office to guarantee equal opportunity to allow disabled employees a bias-free work environment. Baldwin County Commission and Baldwin County Sheriff’s Office, upon request, will provide reasonable accommodation in compliance with the ADA. Recruitment and selection processes will grant equal opportunity for employment to qualified applicants and will not discriminate on the basis of disability. Reasonable accommodation will be provided upon request during the application, testing, and interview process.
