What are the responsibilities and job description for the Network Technician position at Baldwin County Public Schools?
Job Title – Educational Technology Network Technician
Supervised by/Reports to: ET Infrastructure Coordinator, Director of Educational Technology
FLSA Status: Non-exempt
Job Goals:
- To support network systems and subsystems to ensure a streamlined operation of the WAN/LAN for the Baldwin County Board of Education (BCBE).
- To assist ET Infrastructure Coordinator to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the BCBE organization.
- To provide technical support and suggest remedies for tactical issues facing BCBE.
Qualifications:
- Two-year technical degree or higher in microcomputer service technology and electronics.
- Four-year college degree in technology related field preferred.
- Minimum of two (2) years technology-related work experience.
- Possess and maintain a valid driver’s license.
- Ability to meet the suitability criteria for employment and/or certification/licensure under the Alabama Child Protection Act of 1999 and Act No. 2002-457.
- Technical certifications in applicable area of specialty preferred (CCNA, A , MCSE, Network , etc.).
- Strong technical knowledge of network and PC operating systems, including Windows Server 2003/2008, XP, Windows 7, Mac OSX, and Apple Open Directory.
- Strong technical knowledge of current network hardware, protocols, and standards, including routers, managed switches, CSU/DSUs, TCP/IP, SNMP, SMTP, and DNS.
- Application support experience with Microsoft Exchange Server, MS SQL, WAN/LAN Management Software, Disaster & Recovery Software, Anti-Virus, and SPAM/Content Management Software.
- Experience in IT infrastructure planning and development.
- Understanding of the goals and objectives of a K-12 organization.
- Understanding of project management principles.
- High level of personal initiative and ability to work without close supervision.
- Effective interpersonal skills, with an emphasis on communication and collaboration with a wide variety of people and groups.
- Excellent written and oral communication skills with the ability to relate complex technical concepts.
- Demonstrate strong leadership, organizational and project management skills.
- Ability to conduct and direct research into IT issues/products as required.
- Ability to lift up to 50 pounds; agility and dexterity needed to stoop, bend, lift/move equipment when necessary and to perform technical equipment inspections and/or repairs, including the inspection of cabling in floors and ceilings.
- Ability and willingness to work after hours, weekends, or holidays when necessary.
- Ability to be punctual and in regular attendance.
- Such alternative qualifications to those listed as the Board may require.
Performance Responsibilities and Essential Functions:
- Demonstrates support for the school system and its vision, goals and priorities.
- Advocates, supports, promotes, and communicates all aspects of the Baldwin County School System technology programs, services and initiatives.
- Works within the school system community to promote excellent customer service, effective response times and provide expert insights into general support issues.
- Enforces quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction.
- Provides users with efficient, effective, courteous and timely technical support.
- Implements plans for replacing and upgrading computer hardware and software including installing computer workstations/laptops, printers, switches/routers, and other related devices.
- Replaces and/or repairs parts of computer hardware, including performing diagnostic tests and troubleshooting to determine if problems are hardware or software problems.
- Provides users with technical support.
- Performs hardware and system maintenance.
- Diagnoses problems, replace/install components in PCs (i.e., video cards, network interface cards, hard drives, modems, power supplies, etc.).
- Makes repairs and upgrades to Servers, Switches, and Windows/Apple workstations.
- Supports district and school purchased software applications running on workstations and servers.
- Orders necessary parts and equipment to complete assigned tasks.
- Performs duties in a courteous and professional manner.
- Maintains appropriate confidentiality regarding school/workplace matters.
- Models and maintains high ethical standards.
- Demonstrates initiative in identifying potential problems and/or opportunities for improvement in areas of responsibility.
- Reports potential problems, unusual events, or work irregularities to appropriate administrative or supervisory personnel.
- Participates successfully in training programs, professional development, or other learning to increase skill and proficiency related to job performance and leadership.
- Serves on school/system committees as required or appropriate demonstrating effective interpersonal skills to work as an effective team member.
- Responds to inquiries, requests, constructive feedback, concerns and/or complaints in a timely and positive manner.
- Maintains and submits reports, records, and correspondence in a timely and accurate manner.
- Maintains tools, equipment, and parts in good repair; efficiently uses time and system resources.
- Adheres to school system rules, administrative procedures, local Board policies, and state, federal, and local regulations.
- Reports absences and takes leave in accordance with Board policies and procedures.
- Performs other job-related duties as assigned by supervisor(s).
Terms of Employment: Twelve-month position in accordance with the Board’s salary schedule.
Evaluation: Performance of this job will be evaluated in accordance with provisions of the State Department of Education and/or Baldwin County Board of Education policy on evaluation of classified personnel.
The statements above are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities as needed.
